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OUR IMPACT



Sustainability is about making a positive difference for our customers, community, and country – for the long-term.  


We know we are going to be around for a long time and that’s why we take sustainability seriously - it’s all about looking after people and the environment so we hand down a healthy planet to our children.  

And because we’re owned by you, we work hard to have a sustainable business so we can invest back into the network right across Australia.  


nbn®’s Value Creation Model is a visual representation of the impact we make for our people, customers, communities, partners, country and planet from operating the network and connecting communities to running a sustainable business.

Visit the interactive Value Creation Model to see how we are delivering on our purpose of lifting the digital capability of Australia.




How we create value  

Embedding sustainability in all our activities supports our purpose to lift the digital capability of Australia, enabling long-term social, economic and environmental value for our stakeholders in the short, medium and long-term.

Our value creation model provides information to stakeholders on our approach to value creation and performance across five areas:

  • Network
  • Customers, communities and partners
  • People
  • Environment
  • Financial resources


Australia’s digital backbone

As Australia’s digital backbone and national telecommunications asset, the nbn network is lifting the digital capability of Australia, enabling greater productivity, economic prosperity and social opportunity.  

Australia's digital backbone

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Customer experience, partnerships and connected communities

Working collaboratively with our industry, suppliers and partners to deliver excellent customer experience and make meaningful contributions to the communities we serve.  

Customer experience, partnerships and connected communities

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A safe, inclusive and engaged workforce

A safe, inclusive and engaged workplace where highly capable and motivated people live nbn’s values and are empowered to deliver the company’s purpose and strategy.  

A safe, inclusive and engaged workforce

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Protected environment

Building a resource-efficient network and a business which is climate-resilient and aligned with the latest climate science, which protects the natural environment and areas of cultural significance.

Protected environment

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Responsible business practices and sustainable financial growth

Long-term responsible and sustainable financial growth to enable reinvestment in the network to benefit people across Australia. 

Responsible business practices and sustainable financial growth

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Latest Sustainability Reports


NBN Co 2023 Sustainability Data Book 

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NBN Co 2023 Modern Slavery Statement

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NBN Co 2023 Sustainability Reporting Index

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