New developments FAQs

Policy and process

What does the federal government's Fibre in New Developments Policy (FIND Policy) mean for developers?

The federal government's Fibre in New Developments Policy (FIND Policy) details who is responsible for the provision of infrastructure and services in new developments as a "provider of last resort". Where NBN Co is the provider of last resort and has an executed agreement with a developer, it will cover the cost of fibre infrastructure. Developers are responsible for installing the required pit and pipe/pathway infrastructure for use with the fibre (to NBN Co specifications), and ownership of this pit and pipe infrastructure needs to be transferred to NBN Co before NBN Co can install fibre.

Can developers choose to use another fibre provider other than NBN Co?

Yes. Nothing in the Fibre in New Developments Policy (FIND Policy) prevents developers from requesting any provider to supply infrastructure in, or to service, their estate. Any such provider is free to comply with such a request, but is not required to do so, other than NBN Co and Telstra in the separate circumstances applying to each of them as "providers of last resort" as described in the Policy.

How will broadband infrastructure be provided to infill developments below the 100 premises threshold?

Developments with less than 100 premises may also qualify for installation of fibre by NBN Co under the Fibre in New Developments Policy (FIND Policy) if they are in areas where NBN Co has:

  • already rolled out fibre and the fibre is ready and capable of connection;
  • publically identified the area as a rollout region - this is on the basis rollout regions will be announced 12 months prior to the ready for service date.

These developments need to be within NBN Co's fibre rollout.

What if your development does not qualify for fibre?

If your application is assessed as not qualifying for fibre from NBN Co as provider of last resort under the Fibre in New Developments Policy (FIND Policy); you will need to direct your request to another provider. In this situation, Telstra may be a provider of last resort under the Policy.

How will commercial developments be handled by NBN Co?

Developers of commercial developments who request the installation of fibre may have specific requirements that require individual solutions. In these cases, NBN Co will work with developers to see if that solution can be provided.

Is there a notice period developers need to give NBN Co when requesting fibre infrastructure for new developments?

Yes, developers need to allow NBN Co to adequately plan the delivery of fibre infrastructure to new developments. NBN Co requires at least three months' notice before civil/construction work commence in your stage.

What are developers responsible for when applying for fibre from NBN Co?

Read about our online process which details all of NBN Co's fibre criteria for new developments.

How can I register to apply for NBN Co fibre?
Who will install broadband infrastructure into new developments with less than 100 premises?

The federal government's Fibre in New Developments Policy (FIND Policy) details who is responsible for the provision of infrastructure and services in new developments as a "provider of last resort". Nothing in the Policy prevents developers of any size development from requesting any provider to supply infrastructure in, or to service, their estate. Any such provider is free to comply with such a request, but is not required to do so, other than NBN Co and Telstra in the separate circumstances applying to each of them as "providers of last resort" as described in the Policy. Under the Policy developers with developments with less than 100 premises can therefore request telecommunications infrastructure from NBN Co, Telstra or other telecommunications providers. Applications submitted to NBN Co will be reviewed and only approved in accordance with the Policy, for example, if they are in an area where NBN Co has:

  • already rolled out fibre and the fibre is ready and capable of connection; or
  • publically identified as a rollout region - this is on the basis rollout regions will be announced 12 months prior to the ready for service date.

If the development application doesn't meet NBN Co's criteria under the Policy, then the application will be rejected. Applications assessed as not qualifying for fibre from NBN Co under the Policy can be directed by the applicant to another provider. In such situations, Telstra may be a provider of last resort under the Policy.

Will new developments get NBN Co fibre installed if they are located outside the NBN Co fibre rollout?

NBN Co is currently assessing parameters to have a co-investment option for developments that sit outside the NBN Co long term fibre rollout. These options will be explored on a case-by-case basis with NBN Co and developers.

Can I get NBN Co fibre if I already have an agreement or contract with another provider?

The federal government's Fibre in New Developments Policy (FIND Policy) details who is responsible for the provision of infrastructure and services in new developments as a "provider of last resort". Nothing in the Policy prevents developers of any size development from requesting any provider to supply infrastructure in, or to service, their estate. Any such provider is free to comply with such a request, but is not required to do so, other than NBN Co and Telstra in the separate circumstances applying to each of them as "providers of last resort" as described in the Policy. These arrangements do not in any way override any existing contractual arrangements developers may have in place. You will therefore need to discuss your future staging with your existing fibre provider.

What if I have a large industrial property with only a small number of lots? Am I ineligible?

New industrial developments will be considered on a case-by-case basis in accordance with the Policy which details who is responsible for the provision of infrastructure and services in new developments as a "provider of last resort".

Nothing in the Policy prevents developers of any size development from requesting any provider to supply infrastructure in, or to service, their estate. Any such provider is free to comply with such a request, but is not required to do so, other than NBN Co and Telstra in the separate circumstances applying to each of them as "providers of last resort" as described in the Policy. Under the Policy developers with developments with less than 100 premises, including those with large industrial property with only a small number of lots, can request telecommunications infrastructure from NBN Co, Telstra or other telecommunications providers. Applications submitted to NBN Co will be reviewed and only approved in accordance with the Policy, for example, if they are in an area where NBN Co has:

  • already rolled out fibre and the fibre is ready and capable of connection; or
  • publically identified as a rollout region - this is on the basis rollout regions will be announced 12 months prior to the ready for service date

We recommend that developers of industrial/commercial developments submit an application via our online portal so we can assess the details of the development further before determining the outcome as there may be reason for special considerations or they might otherwise qualify under the Policy.

When will NBN Co reticulate fibre into my new development?

NBN Co will aim to coordinate the installation of fibre to meet developers' first service connection dates. The rollout of fibre is dependent on the execution of a Developer Agreement with NBN Co and then following the process of submitting pit and pipe/pathway designs.

View the application process map.

Can I submit an application over the telephone?

No, all applications must be filled out online.

Read about our online process

How can developers register to apply for NBN Co fibre?

Developers can apply online for NBN Co to install fibre in their estates.

Can I find out if my development is in NBN Co's fibre rollout before I submit my registration?

We have indicative rollout maps available online, but for more detailed information you will need to complete the online registration process before we can assess whether your development is within the fibre rollout.

Read about our online process.

Can developers use their own contractors for pit and pipe/pathway infrastructure construction?

Yes, however all pit and pipe/pathway infrastructure to be used for fixed line communications services, including pit and pipe, should be installed to NBN Co's specifications (PDF).

How will the transfer of assets (pit and pipe/pathway infrastructure) work between NBN Co and developers?

Developers need to transfer ownership of pit and pipe infrastructure and grant licence for NBN Co to access pathways within Multi-Dwelling Units before fibre can be installed. This is clearly specified in the Developer Agreement between NBN Co and developers.

What are developer/builder obligations in relation to pit and pipe/pathway infrastructure installation?
What happens if pit and pipe/pathway infrastructure does not meet NBN Co specifications?

Once pit and pipe/pathway infrastructure is installed, NBN Co will inspect the infrastructure. If your pit and pipe/pathway infrastructure is not fit for purpose or does not meet NBN Co specifications, NBN Co will not be able to install fibre through the pit and pipe/pathway infrastructure until remedial works have been completed and it meets NBN Co specifications and requirements.

What happens when the developer completes pit and pipe/pathway installation?

Developers need to provide, Practical Completion Notification and As Built documentation to NBN Co. NBN Co will then arrange a time to inspect the constructed pit and pipe/pathway infrastructure.

What is the cost of pit and pipe/pathway infrastructure in new developments?

The cost of pit and pipe/pathway infrastructure will vary based on a number of factors including but not limited to, contractor pricing, size of development and distance. NBN Co does not install pit and pipe/pathway infrastructure.

View a list of pit and pipe/pathway suppliers (PDF).  This list is only a guide for developers who may not already have a contractor they can use.

Where can I find pit and pipe/pathway infrastructure installation guidelines?
Who can design and install pit and pipe/pathway infrastructure?

View a list of pit and pipe/pathway suppliers (PDF). The suppliers on the list are not accredited by NBN Co. The list is only a guide for developers who do not already have a preferred contractor to perform pit and pipe/pathway design and/or installation.

Will the pit and pipe/pathway infrastructure specifications and requirements change over time?

As technology improves over the life of the NBN project, some changes can be expected to be made to specifications and standards. We will establish ongoing dialogue with relevant stakeholders to ensure they are aware of any changes made. Alternatively, our website will always have the most up to date version.

View the specification standards.

Will NBN Co install pit and pipe/pathway infrastructure?

Developers are responsible for installing the pit and pipe/pathway infrastructure to NBN Co specifications. NBN Co will enter into an agreement with you for you to build the pit and pipe/pathway infrastructure. This infrastructure will be transferred to NBN Co and will become an NBN Co asset. You can download the NBN Co pit and pipe/pathway installation guidelines and standards (PDF).

When must I submit my design?

Developers must submit a design immediately following their application of a Stage and prior to the commencement of construction and civil works.

How long will it take for NBN Co to assess my pit and pipe/pathway designs?

NBN Co may, but is not obliged to, review your design and provide comments within 20 business days. However NBN Co will always try to complete this activity earlier if possible.

The 20 business day period commences on the later of:

  • The date NBN Co receives the design from the Developer for the relevant Stage; and
  • The date the Master Developer Agreement (MDA) is executed by both parties.
Who should I contact if I have any other queries?

Please contact NBN Co on 1800 OUR NBN (1800 687 626).

Large developments

Who should enter into a Master Developer Agreement (MDA)?

In most circumstances, it is likely that it will be the developer that should enter into the Master Developer Agreement (MDA), as the majority of obligations are obligations that only the developer can satisfy. However, where the developer is not the land owner, the developer must ensure that the land owner agrees to the transfer of the pit and pipe/pathway infrastructure to NBN Co, consents to NBN Co installing the Network Infrastructure on the land and, where applicable, appoints the developer as principal contractor (or equivalent) under OH&S legislation.

What happens if I have signed a Master Developer Agreement (MDA) and want to change the number of premises or other details of my Master Plan, or the details of any of my stages (including number of premises, the construction program or developer design)?

Master Plan and details of stages
If the Master Plan or details of any stage of your development (e.g. the number of premises) changes, amendments to your Master Developer Agreement (MDA) may be required.

Stages
If the number of premises for your stage changes, NBN Co may direct that any additional premises form part of a separate stage, in which case you will be required to submit a new application and design for that stage.

If we sign a Master Developer Agreement (MDA), are we contractually obligated to apply for fibre for the total number of remaining premises listed on the Master Developer Agreement (MDA)?

No, application for each stage is at your discretion. Acceptance of your application depends on whether it meets NBN Co's requirements under the Master Developer Agreement (MDA).

What if I have already signed a standalone SDU or MDU developer agreement for some or all stages of my development?

Your existing signed agreements continue, unaffected by the availability of a Master Developer Agreement (MDA). You must apply for the remaining stages of your development and if you qualify and meet NBN Co requirements you can sign a Master Developer Agreement (MDA) for all of your remaining stages.

What’s the advantage of getting a pre-install?

A pre-install process is designed to minimise disruption to new occupiers moving into new premises and simplify the developers project and site management activities.
When a pre-install is completed and the NBN network is available in the area, this makes the premises ready for activation so that occupiers can contact their preferred phone and internet service provider prior to moving in to activate a service.

Can I change the primary contact person on the Master Developer Agreement (MDA)?

Yes, you can change the primary contact details as long as the primary contact is the developer.

Do I need to know the number of stages when I first register my development?

Yes, you will need to provide the number of stages for the development from your Master Plan. While NBN Co understands that the number of stages may change over time, this allows NBN Co to understand your staging plan for efficient network planning for the overall remaining premises within the estate. You need to exclude from your Master Plan any stages for which you already have agreements with other providers, or in respect of which you have already signed a Developer Agreement with NBN Co.

How long does the Master Developer Agreement (MDA) run for? Do I need to re-sign an agreement?

The Master Developer Agreement (MDA) runs for a minimum period of 3 years after the date in which it is executed unless terminated earlier in accordance with its terms.

How do I confirm I have achieved practical completion for each stage under a Master Developer Agreement (MDA)?

The process that exists today hasn't changed.  When you provide a notice of practical completion for a stage, NBN Co may inspect the relevant works and issue a certificate of practical completion in respect to that stage or, where it considers that the works in that stage has not reached practical completion, NBN Co will issue you with the details of works necessary to bring the stage up to practical completion.

Are stages comprising SDUs, MDUs, Hybrid MDUs and Horizontal MDUs covered by the Master Developer Agreement (MDA)?

Yes, stages containing all eligible dwelling types are covered under this agreement.  This is one of the great benefits of having a Master Agreement covering multiple scenarios that may occur within a development, significantly reducing the need for side letters and variations.

Do I need to provide an Insurance Certificate of Currency for each stage of the development or just with the overall Master Developer Agreement (MDA)?

The insurance certificate process remains the same.  An insurance certificate is to be supplied for each individual stage as soon as possible, but in any event no later than 5 business days after your commencement of the pit and pipe/pathway works for that stage.

What if my construction contractor changes? Do I need to notify NBN Co?

Yes, if the contractor for any stage of work changes you will need to notify us with the details of the new contractor.

Is there a limit to how early the Master Developer Agreement (MDA) can be signed?

The Master Developer Agreement (MDA) can only be signed following submission of a valid application that meets the requirements of the federal government's Fibre in New Developments Policy (FIND Policy) of 22 June 2011 (including that a stage in a development has received civil works approval (stage 5)), and NBN Co's own requirements.

Can we sign one agreement for all of my developments?

No, you will need to sign a new Master Developer Agreement (MDA) for each development you register with NBN Co that qualifies for fibre installation by NBN Co under the federal government's Fibre in New Developments Policy (FIND Policy).

What happens if we sign a Developer Agreement but sell some of the land to another developer?

When a sale of land to another person occurs, you must notify NBN Co. NBN Co may terminate the Master Developer Agreement (MDA), and/or cancel any stage or stages under the Master Developer Agreement (MDA) when this occurs.

Do I have to sign a schedule or letter for each stage following execution of a Master Developer Agreement (MDA)?

No, NBN Co will only require an application for each stage following execution of the Master Developer Agreement (MDA) and will provide an acceptance of each fibre application thereafter that meets the relevant acceptance criteria and other requirements under the Master Developer Agreement (MDA).

Is there scope to further negotiate the Master Developer Agreement (MDA) with NBN Co?

The federal government's  Fibre in New Developments Policy (FIND Policy) details who is responsible for the provision of infrastructure and services in new developments as a "provider of last resort". Nothing in the Policy prevents developers from requesting any provider to supply infrastructure in, or to service, their estate. Any such provider is free to comply with such a request, but is not required to do so, other than NBN Co and Telstra in the separate circumstances applying to each of them as "providers of last resort" as described in the Policy. NBN Co is a Government Business Enterprise treats all developers consistently. NBN Co has drafted the Master Developer Agreement (MDA) based on direct feedback on the previous developer agreement and as such is unable to further negotiate terms with individual developers.

 

What happens if I don't agree with the terms and conditions of the Master Developer Agreement (MDA)?

The terms and conditions of the Master Developer Agreement (MDA) cannot be negotiated. If you do not agree with the terms and conditions and sign the Master Developer Agreement (MDA), your application will not be capable of being accepted. Nothing in the Fibre in New Developments Policy (FIND Policy) prevents developers from requesting any provider to supply infrastructure in, or to service, their estate.

Why do I have to sign a Master Developer Agreement (MDA) when I am still required to apply for each stage?

The Master Developer Agreement (MDA) covers the details of the entire development or part thereof. You will only be required to sign the agreement once.  However, the staging applications are still the means by which you progress the installation of pit and pipe/pathway design, and the installation of fibre.

What is the limitation liability value included in the Master Developer Agreement (MDA)?

Please refer to the terms of your Master Developer Agreement (MDA) for how this is calculated.

Will I have to provide a bank guarantee/security for every stage of my development under the Master Developer Agreement (MDA)?

Under the Master Developer Agreement (MDA) NBN Co may, at its discretion, require a bank guarantee or insurance bonds from the developer prior to the commencement of any stage as security for the developer's performance of its obligations under the agreement. For example, to remedy defects identified after practical completion which are not remedied by the developer.

How and when will NBN Co establish contracts with developers?

After NBN Co approves your new development registration and fibre application form for a stage in your development, we will issue you a Master Developer Agreement via email (MDA).

View the application process map.

Where should I send my signed Master Developer Agreement (MDA)?

Please send your signed Master Developer Agreement (MDA) to:

NBN Co Limited
Attention: New Developments Contracts Administrator
Level 11, 100 Arthur Street, North Sydney, NSW 2060.

Who should I contact if I have any other queries?

Please contact NBN Co on 1800 OUR NBN (1800 687 626).

Medium developments

Council has requested a certificate from NBN Co in order to receive compliance for my development. How do I arrange for this certificate?

The first thing you need to do is apply to NBN Co in order for us to understand whether your development is eligible to receive fibre from NBN Co. If you are eligible, NBN Co will send you an automatic email with a letter attached for Council identifying that NBN Co plans to connect your development to the NBN as long as you comply with the minimum requirements that NBN Co has requested be completed.

Why do I have to do additional works other than just the checklist that has been supplied?

The Telecommunications Act, and the 'Fibre in New Developments Policy' (FIND Policy) released in June 2011, impose a range of obligations on developers and builders to prepare for the installation of fibre. These often include an obligation to install pit and pipe and all other necessary infrastructure (such as Lead-in Conduits and pathways), in sufficient proximity to each new premises to enable fibre to be readily connected to those premises. Each premises in your development requires appropriate pit and pipe, Lead-in Conduit and/or pathways (“fibre ready facilities”) to be installed before you will be provided with fibre.

Why do I need to apply to NBN Co?

You will need to provide a list of addresses for the new premises or lots within your development and a service plans which indicates where you intend to lay your Lead-in Conduit for telecommunications infrastructure.

How do I know if my development is in a 12 month rollout area?

You will need to fill out the pre-qualification form to understand whether your development is within the 12 month announced NBN Co fibre serviced area or an area that is already capable of connection to the NBN.

Why do I need to supply a services plan?

A services plan is required for NBN Co to determine where to locate its network equipment in order to connect to the NBN, and also to update its systems with accurate information.

Where can I get a services plan produced?

Generally surveyors or architects that are assisting with your project will be able to arrange for such a plan to be produced, if not produced already for other services.

Who should I contact if I have any other queries?

Please contact NBN Co on 1800 OUR NBN (1800 687 626).

Small developments

I am currently building a small development and need to understand what I need to do to ensure my development can receive NBN enabled services?

The first thing you need to do is formally apply to NBN Co so that we can determine what type of a premises or development you are building and confirm if your development is within the national rollout area.

What is a Lead–in Conduit (LIC)?

A Lead-in Conduit is a plastic telecommunication pipe that is needed by NBN Co to install fibre cable from the street to each of your premises. It goes from each individual property boundary at the street, to a location on the side of each premises nominated as the point to install the NBN utility box.

When do I need an LIC?

An LIC is needed for each separate premises in a development. The LIC must go to the property boundary to each separate premises.

 

Where can I get information to give my builder?
Where can I find installers of LICs?

LICs are best installed during construction where the builder controls access for tradespeople. It is likely your builder can include the LIC as part of your construction contract and will have access to contractors that are certified to install LICs. Trade directories may also list suitably qualified installers under “Telecommunications Pit and Pipe”.

Does an LIC get inspected?

NBN Co may inspect your LIC prior to a service being ordered. However in most cases, it is likely that the LIC will not be inspected by NBN Co and if the conduit is not the correct type, blocked or damaged at the time of connection, it is unlikely the connection will be able to be performed without further work. 

What happens if the LIC gets damaged?

We will request that you have the conduit repaired before installation of the NBN can proceed.

What happens if I don’t install a LIC?

Failure to provide a LIC can cause problems, such as delays in having the NBN connected to your development, as well as increased cost for you if you need to have your contractor work around landscaping, fixtures and driveways. Some developers and builders are also required by law to install all necessary fibre ready facilities, including LIC, and sale/lease of lots and/or premises may be prohibited if they are not installed. We suggest you seek your own legal advice.

How do I know if my development is in a 12 month rollout area?

You will need to fill out the pre-qualification form to understand whether your development is within the 12 month announced NBN Co fibre serviced area or an area that is already capable of connection to the NBN.

Once I have applied, is there anything I can do in the meantime to prepare?

View our Residential Small Developments Checklist. This is likely to be the minimum that is required unless NBN Co, following receiving your application, indicates that some additional works are required.

Council has requested a certificate from NBN Co in order to receive compliance for my development. How do I arrange for this certificate?

The first thing you need to do is apply to NBN Co in order for us to understand whether your development is eligible to receive fibre from NBN Co. If you are eligible, NBN Co will send you an automatic email with a letter attached for Council identifying that NBN Co plans to connect your development to the NBN as long as you comply with the minimum requirements that NBN Co has requested be completed.

Why do I need to apply to NBN Co?

You will need to provide a list of addresses for the new premises or lots within your development and a service plans which indicates where you intend to lay your Lead-in Conduit for telecommunications infrastructure.

Who should I contact if I have any other queries?

Please contact NBN Co on 1800 OUR NBN (1800 687 626).

Builders and contractors

What are developer/builder obligations in relation to pit and pipe/pathway infrastructure installation?
What happens if pit and pipe/pathway infrastructure does not meet NBN Co specifications?

Once pit and pipe/pathway infrastructure is installed, NBN Co will inspect the infrastructure. If your pit and pipe/pathway infrastructure is not fit for purpose or does not meet NBN Co specifications, NBN Co will not be able to install fibre through the pit and pipe/pathway infrastructure until remedial works have been completed and it meets NBN Co specifications and requirements.

What happens when the developer completes pit and pipe/pathway installation?

Developers need to provide, Practical Completion Notification and As Built documentation to NBN Co. NBN Co will then arrange a time to inspect the constructed pit and pipe/pathway infrastructure.

What is the cost of pit and pipe/pathway infrastructure in new developments?

The cost of pit and pipe/pathway infrastructure will vary based on a number of factors including but not limited to, contractor pricing, size of development and distance. NBN Co does not install pit and pipe/pathway infrastructure.

View a list of pit and pipe/pathway suppliers (PDF).  This list is only a guide for developers who may not already have a contractor they can use.

Where can I find pit and pipe/pathway infrastructure installation guidelines?
Who can design and install pit and pipe/pathway infrastructure?

View a list of pit and pipe/pathway suppliers (PDF). The suppliers on the list are not accredited by NBN Co. The list is only a guide for developers who do not already have a preferred contractor to perform pit and pipe/pathway design and/or installation.

Will the pit and pipe/pathway infrastructure specifications and requirements change over time?

As technology improves over the life of the NBN project, some changes can be expected to be made to specifications and standards. We will establish ongoing dialogue with relevant stakeholders to ensure they are aware of any changes made. Alternatively, our website will always have the most up to date version.

View the specification standards.

Will NBN Co install pit and pipe/pathway infrastructure?

Developers are responsible for installing the pit and pipe/pathway infrastructure to NBN Co specifications. NBN Co will enter into an agreement with you for you to build the pit and pipe/pathway infrastructure. This infrastructure will be transferred to NBN Co and will become an NBN Co asset. You can download the NBN Co pit and pipe/pathway installation guidelines and standards (PDF).

Where can I find Multi Dwelling Unit (MDU) space requirements and guidelines for new developments?
How much space do I need in a communications room for my Multi Dwelling Unit (MDU) new development?
What will the Network Terminating Device (NTD) look like in new developments?
Where will the NTD be located on premises in new developments?
Who should I contact if I have any other queries?

Please contact NBN Co on 1800 OUR NBN (1800 687 626).

NTD Pre-Installation

What’s the advantage of getting a pre-install?

A pre-install process is designed to minimise disruption to new occupiers moving into new premises and simplify the developers project and site management activities.
When a pre-install is completed and the NBN network is available in the area, this makes the premises ready for activation so that occupiers can contact their preferred phone and internet service provider prior to moving in to activate a service.

Who can register for a pre-install?

Builders, Developers and/or Authorised Representatives on behalf of a Builder/Developer can register a pre-installation of the NBN equipment. In certain cases, where approved by the Builder/Developer, the owner or occupier can request a pre-installation. The person making the request needs to have the authority of the owner and any other occupier to request the installation, and to give certain other waivers and commitments (refer to the Terms and Conditions for more information). The occupier will place an order for telecommunication service independently with their preferred service provider once the installation is complete.

As the Builder or Developer, when should l be submitting a request for the NTD pre-installation?

A request can be placed as soon as the site is secure or at lock up stage and has power. 

What's the earliest a preferred installation date can be requested?

Once the premises is at a secure/lock up stage and there is power (or where a generator can be used). Please note, all pre-installation requests are subject to NBN Co's available resources. 

The industry advice states that the power has to be on.  Can you do the pre-install without power? 

No, NBN Co requires power at the premises. If there is no mains power then the pre-install can proceed if an onsite generator is provided for NBN Co to access power. We are aware that in some States the power may not be connected until the occupier is ready to move in.  

Does it cost extra to get a pre-install?

No, there is currently no extra cost from NBN Co associated with this. NBN Co provides the installation and network equipment supporting the NTD. 

How long does the pre-installation process take?

Once you have submitted your request, you will be contacted by NBN Co to arrange an appointment. The actual pre-installation of internal equipment and wiring takes approximately 1 hour. Where external infrastructure (in the street) is required, the process will take longer.

Does anyone have to come back to the home once the pre-installation work is complete?

If the NBN Co network is available in the area then there will be no need to access the premises to activate a live service. If the network is not available in the area, there may be a need for another technician to access the premises for approx 30 minutes to carry out testing when the network becomes available and prior to the service going live. If this is required, the occupier will need to contact their preferred phone or internet service provider to initiate this.

Can the pre-installation be done by the builder if they are given the equipment themselves?

No. Installation needs to be completed by a qualified NBN Co delivery provider. 

Should the wall painting be completed prior to the pre-installation work is scheduled?

Yes, it is preferred however this is up to you as the builder/owner. It makes sense to have the wall painting completed before installation. If the installation is planned to be on an internal wall, the cables may interfere with subsequent painting or wall finishing. 

Does the lead-in conduit have to be in place?

Yes. As the builder, you must have installed the lead-in conduit as specified in 'NBN Co's Residential Preparation and Installation' guidelines before we can undertake the pre-installation.  

Can a pre-installation be arranged at any address?

No. It needs to be in an approved NBN Co development. Check out the NBN rollout map for more information.  

Can multiple premises be registered with one request or does each premise require a separate request?

Multiple orders can be registered in one request.  

Can someone come out and speak to the builder about the process?

Yes. A meeting with one of our technical specialists can be organised. Please call our Contact Centre on 1800 OUR NBN (1800 687 626). 

A technician arrived to do a pre-install, however he subsequently advised that he couldn’t complete the install as the premises was not prepared correctly. What do I need to do now?

It is the builder’s responsibility to ensure the premises is cabled as per NBN Co’s Residential Preparation and Installation guidelines. If this is not the case or you are unsure of your requirements, call our Contact Centre on 1800 OUR NBN (1800 687 626) to register a request with one of our technical specialists who will contact you to discuss any issues. 

Once I have had a pre-install completed, how long will it take before I can connect services over the NBN Co network?

If access to the NBN Co network is available in the area and pre installation has been completed prior to the occupier moving into the premises, the occupier can place an order with their preferred phone or internet service provider for a telecommunication service over the NBN Co network as soon as they are ready to move in. If the network is not available in the area, connection to services over the NBN Co network (via a phone and internet service provider) will not be possible until the rollout reaches your area.  

I was advised by a technician that they would arrive today, however they have not shown up, what happens now?

NBN Co apologises for any inconvenience. Please call the Contact Centre on 1800 OUR NBN (1800 687 626) and we will look into why this has occurred. The Contact Centre will escalate this matter as a priority to an NBN Co representative to investigate further and we will endeavour to contact you within the next 5 business days. 

If the technician causes any damage to the premises during the installation process, who will be responsible for fixing the damage?

NBN Co's contractors will take all reasonable steps to ensure that the home is restored to a condition similar to that before the installation activity began.

The builder would like to register a pre-install, however the builder does not know the development name or stage number?

NBN Co requires the development name and stage number before we process a preinstall request to ensure the development is an approved NBN Co development. Therefore please contact the Developer to obtain the required information. Once you have the information, please re-submit a pre-installation request. 

Is there additional information on the website which l can refer to?

Yes. You can find more information about pre-installation on our website in the Develop or plan for the NBN section.

I registered a pre-install weeks ago and still haven’t heard anything. What is going on?

NBN Co apologises for any inconvenience. Please call the Contact Centre on 1800 OUR NBN (1800 687 626) and we will look into why this has occurred. The Contact Centre will escalate this matter as a priority to an NBN Co representative to investigate further and we will endeavour to contact you within the next 5 business days. 

Who should I contact if I have any other queries?

Please contact NBN Co on 1800 OUR NBN (1800 687 626).

Residents of NBN Co new developments

How do I order services for my new home?

NBN Co is a wholesale provider and does not sell products or services directly to homeowners, only to Access Seekers and downstream Retail Service Providers (RSPs). All new homeowners therefore need to acquire NBN services through the RSPs (telecommunications providers) servicing their area. Consumers can check with RSPs of their choice what NBN plans, products and services they offer in the consumer's area.

What telecommunications services will be available in my new development?

A variety of telephone and internet packages are available. As NBN Co is a wholesaler only, you will need to contact your telephone or internet service provider to discuss which products and services will be right for you.

Will NBN Co be delivering fibre in my stage?

In the first instance, you will need to contact your developer, as they may have signed an agreement with NBN Co to deliver fibre within your stage. If you are unable to contact your developer to obtain an answer please contact 1800 OUR NBN (1800 687 626) option 2 and quote the development and stage number to find out whether NBN Co is delivering fibre in your stage.

What if I don't know which stage l live in?

Your telephone or internet service provider will be able to arrange a time to have all of the appropriate equipment installed and your service activated. Either contact your existing telephone or internet service provider or check your address.

Who do l call to connect to NBN Co?

Your telephone or internet service provider will be able to arrange a time to have all of the appropriate equipment installed and your service activated. Either contact your existing telephone or internet service provider or check your address.

How do l wire my home correctly for NBN Co?

If you are considering wiring your home for the National Broadband Network, you can look at NBN Co's specific in-home cabling requirements to ensure that your home can be connected to the National Broadband Network.  There is additional information in our resources and guidelines. Cabling must be done by an installer registered with an Australian Communications and Media Authority (ACMA) accredited industry registrar. ACMA is the federal regulator responsible for the industry-managed cabler registration scheme. Your builder may be able to recommend a registered cable installer in your area.

Who do l speak to regarding home wiring?

Cabling must be done by an installer registered with an Australian Communications and Media Authority (ACMA) accredited industry Registrar. ACMA is the federal regulator responsible for the industry-managed cabler registration scheme. Your builder may be able to recommend a registered cable installer in your area.

I'm currently in an existing stage that has copper, but future stages are getting fibre. When do l get it?

As there is existing Telstra infrastructure in the street, this is considered an existing area and not a new development subject to the federal government's Fibre in New Developments Policy (FIND Policy).

How much is it going to cost me to wire my home for the NBN?

The minimum requirement for the NBN to be installed from the street to a home in a new development is generally for a lead-in pipe from the pit in the street to the home (and then for an internal communications conduit to be supplied from the exterior of the home into the home) to NBN Co guidelines. The cost of this work will vary depending on your builder/cabler and should be discussed with them.

What equipment gets installed at my home?

Where you place an order via an RSP, NBN Co will generally install within your home a Network Terminating Device (NTD) and Power Supply Unit (PSU) which also includes the Battery Backup unit. The Battery Backup should provide you with a total of approximately 5 hours of backup battery power without mains power under typical circumstances which can be accessed to make calls over a standard non-powered telephone connected to an appropriate service over one of the NTD voice ports in an emergency. The location of these devices will need to be discussed with your builder.

Will my standard telephone from my old home work in my new home?

The technology under the ground may be new, but using the phone at home will essentially be the same. Contact your telephone or internet service provider to see if your existing phone will work over the National Broadband Network.

Will NBN Co fibre have the capacity to run IPTV?

NBN Co's infrastructure is configured to support IP-based applications, including IPTV. NBN Co is a wholesaler, however, and developers/homeowners will need to specify and acquire an IPTV service from a Retail Service Provider (RSP) who operates in their area. Consumers will be able to check with the RSP of their choice to see if they plan to offer services in their development area.

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