New developments faqs

Small Development <100 Premises/Lots developments – FAQs

I am currently building a small development and need to understand what I need to do to ensure my development can receive NBN enabled services?

The first thing you need to do is formally apply to NBN Co so that we can determine what type of a premises or development you are building and confirm if your development is within our the national rollout area.

Once I have applied, is there anything I can do in the mean time to prepare?

If you visit http://www.nbnco.com.au/industry/new-developments.html and click on the “Residential checklist" this is likely to be the minimum that is required unless NBN Co, following receiving your application, indicates that some additional works are required.

Council has requested a certificate from NBN Co in order to receive compliance for my development, how do I arrange for this certificate?

The first thing you need to do is apply to NBN Co in order for us to understand whether your development is eligible to receive fibre from NBN Co. If you are eligible NBN Co will send you an automatic email with a letter attached for council identifying that NBN Co plans to connect your development to the NBN as long as you comply with the minimum requirements that NBN Co has requested be completed.

Why do I have to do additional works other than just the checklist that has been supplied?

The Telecommunications Act, and the ‘Fibre in New Developments Policy released in June 2011, impose a range of obligations on developers and builders to prepare for the installation of fibre. These often include an obligation to install pit and pipe and all other necessary infrastructure (such as Lead-in Conduits and pathways), in sufficient proximity to each new premises to enable fibre to be readily connected to those premises. Each premises in your development requires appropriate pit and pipe, Lead-in Conduit and/or pathways (“fibre ready facilities”) to be installed before you will be provided with fibre.

Why do I need to apply to NBN Co?

You will need to provide a list of addresses for the new premises or lots within your development and a service plans which indicates where you intend to lay your lead in conduit for telecommunications infrastructure. 

How do I know if my development is in a 12-month rollout area?

You will need to fill out the pre-qualification form at http://www.nbnco.com.au/industry/new-developments.html to understand whether your development is within the 12 month announced NBN Co fibre serviced area or an area that is already capable of connection to the NBN.

Why do I need to supply a services plan?

A services plan is required for NBN Co to determine where to locate its network equipment in order to connect to the NBN, and also to update its systems with accurate information.

Where can I get a services plan produced?

Generally surveyors or architects that are assisting with your project will be able to arrange for such a plan to be produced, if not produced already for other services.

Who should I contact if I have any other queries?

Please contact NBN Co on 1800 OUR NBN (1800 687 626)

Lead-in Conduit (LIC) Questions

What is a Lead–in Conduit (LIC)?

A Lead-in Conduit is a plastic telecommunication pipe that is needed by NBN Co to install fibre cable from the street to each of your premises. It goes from each individual property boundary at the street, to a location on the side of each premises nominated as the point to install the NBN utility box.

When do I need a LIC?

A LIC is needed for each separate premises in a development. The LIC must go to the property boundary to each separate premises.

Where can I get information to give my builder?

You can obtain a copy of the checklist for LIC or installation guidelines at www.nbnco.com.au/newdevelopments or click on the links below:

Where can I find installers of LIC?

LIC are best installed during construction where the builder controls access for tradespeople. It is likely your builder can include the LIC as part of your construction contract and will have access to contractors that are certified to install LIC. Trade directories may also list suitably qualified installers under “Telecommunications Pit and Pipe”.

Does LIC get inspected?

NBN Co may inspect your LIC prior to a service being ordered, however in most cases it is likely that the LIC will not be inspected by NBN Co and if the conduit is not the correct type, blocked or damaged at the time of connection it is unlikely the connection will be able to be performed without further work.

What happens if LIC get’s damaged?

We will request that you have the conduit repaired before installation of the NBN can proceed.

What happens if I don’t install LIC?

Failure to provide a LIC can cause problems such as delays in having the NBN connected to your development, as well as increased cost for you if you need to have your contractor work around landscaping, fixtures and driveways. Some developers and builders are also required by law to install all necessary fibre ready facilities, including LIC, and sale/lease of lots and/or premises may be prohibited if they are not installed. We suggest you seek your own legal advice.

Who should I contact if I have any other queries?

Please contact NBN Co on 1800 OUR NBN (1800 687 626)

Overall Development FAQs

What happens if I have signed a Master Developer Agreement and want to change the number of premises or other details of my Master Plan, or the details of any of my stages (including number of premises, the construction program or developer design)?

Master plan and details of stages
If the master plan or details of any stage of your development (e.g. the number of premises) changes, amendments to your Master Developer Agreement may be required.

Stages
If the number of premises for your stage changes NBN Co may direct that any additional premises form part of a separate stage, in which case you will be required to submit a new application and design for that stage.

If we sign a Master Developer Agreement, are we contractually obligated to apply for fibre for the total number of remaining premises listed on the Master Developer Agreement?

No, application for each stage is at your discretion. Acceptance of your application depends on whether it meets NBN Co's requirements under the Master Developer Agreement.

What if I have already signed a standalone SDU or MDU developer agreement for some or all stages of my Development?

Your existing signed agreements continue, unaffected by the availability of a Master Developer Agreement. You must apply for the remaining stages of your development and if you qualify and meet NBN Co requirements can sign a Master Developer Agreement for all of your remaining stages.

Can I convert my existing Developer Agreements to the new Master Developer Agreement?

This is not required or permitted and to minimise disruption to existing contractual arrangements and ensure a smooth transition, NBN Co has determined that it will launch the new Master Developer Agreement for all new stage applications submitted to NBN Co after 20th of May 2013.

Can I change the primary contact person on the Master Developer Agreement?

Yes, you can change the primary contact details as long as the primary contact is the developer.

Do I need to know the number of stages when I first register my Development?

Yes, you will need to provide the number of stages for the development from your Master Plan. While NBN Co understands that the number of stages may change over time, this allows NBN Co to understand your staging plan for efficient network planning for the overall remaining premises within the estate. You need to exclude from your Master Plan any stages for which you already have agreements with other providers, or in respect of which you have already signed a developer agreement with NBN Co.

How long does the Master Developer Agreement run for? Do I need to re-sign an agreement?

The Master Developer Agreement runs for a minimum period of 3 years after the date in which it is executed unless terminated earlier in accordance with its terms.

How do I confirm I have achieved practical completion for each stage under a Master Developer Agreement?

The process that exists today hasn't changed: when you provide a notice of practical completion for a stage, NBN Co may inspect the relevant works and issue a certificate of practical completion in respect to that stage or, where it considers that the works in that stage has not reached practical completion, NBN Co will issue you with the details of works necessary to bring the stage up to practical completion.

Are stages comprising SDUs, MDU's, Hybrid MDU's & Horizontal MDUs covered by the Master Developer Agreement?

Yes, stages containing all eligible dwellings types are covered under this agreement, which is one of the great benefits of having a master agreement covering multiple scenarios that may occur within a development, significantly reducing the need for side letters and variations.

Do I need to provide an Insurance Certificate of Currency for each stage of the development or just with the overall Master Developer Agreement?

The insurance certificate process remains the same with an insurance certificate to be supplied for each individual stage as soon as possible but in any event no later than 5 business days after your commencement of the pit and pipe/pathway works for that stage.

What if my construction contractor changes, do I need to notify NBN Co?

Yes, you will need to provide NBN Co with contractor details for each stage and update NBN Co if it requests updates during the Works of any changes in your contractor.

Is there a limit to how early the Master Developer Agreement can be signed?

The Master Developer Agreement can only be signed following submission of a valid application that meets the requirements of the federal government's Fibre in New Developments Policy of 22 June 2011 (including that a stage in a development has received civil works approval (stage 5)), and NBN Co's own requirements. A copy of the Fibre in New Developments Policy is available here.

Can we sign one agreement for all of my developments?

No, you will need to sign a new Master Developer Agreement for each development you register with NBN Co that qualifies for fibre installation by NBN Co under the federal government's Fibre in New Developments Policy.

What happens if we sign a Developer Agreement but sell some of the land to another developer?

When a sale of land to another person occurs, you must notify NBN Co. NBN Co may terminate the Master Developer Agreement, and/or cancel any stage or stages under the Master Developer Agreement when this occurs.

Why should I sign a Master Developer Agreement with NBN Co leading up to an election in September?

The Master Developer Agreement has been implemented following feedback from the industry that they would like to see a more efficient contracting model with NBN Co, as well as certainty for their entire development. Given the long term nature of the Master Developer Agreement, NBN Co has also included termination rights under the agreement if there was a change in law or policy that made the agreement, any part of it, or any action required under it, a contravention of law or policy, and the parties were unable to agree to any amendments to deal with this (where making amendments are permissible by law or policy).

Do I have to sign a schedule or letter for each stage following execution of a Master Developer Agreement?

No, NBN Co will only require an application for each stage following execution of the Master Developer Agreement and will provide an acceptance of each fibre application thereafter that meets the relevant acceptance criteria and other requirements under the Master Developer Agreement.

Is there scope to further negotiate the Master Developer Agreement with NBN Co?

The federal government's Fibre in New Developments Policy details who is responsible for the provision of infrastructure and services in new developments as a "provider of last resort". Nothing in the Policy prevents developers from requesting any provider to supply infrastructure in, or to service, their estate. Any such provider is free to comply with such a request, but is not required to do so, other than NBN Co and Telstra in the separate circumstances applying to each of them as "providers of last resort" as described in the Policy. NBN Co is a Government Business Enterprise treats all developers consistently. NBN Co has drafted the Master Developer Agreement based on direct feedback on the previous developer agreement and as such is unable to further negotiate terms with individual developers.

What happens if I don't agree with the terms and conditions of the Master Developer Agreement?

The terms and conditions of the Master Developer Agreement cannot be negotiated. If you do not agree with the terms and conditions and sign the Master Developer Agreement, your application will not be capable of being accepted. As noted above, nothing in the Fibre in New Developments Policy prevents developers from requesting any provider to supply infrastructure in, or to service, their estate.

Why do I have to sign a Master Developer Agreement when I am still required to apply for each stage?

The Master Developer Agreement covers the details of the entire development or part thereof. You will only be required to sign the agreement once, but the staging applications are still the means by which you progress the installation of pit and pipe/pathway design, and the installation of fibre.

What is the limitation liability value included in the Master Developer Agreement?

Please refer to the terms of your Master Developer Agreement for how this is calculated.

Will I have to provide a bank guarantee/security for every stage of my development under the new Master Developer Agreements?

Under the Master Developer Agreement NBN Co may at its discretion require a bank guarantee or insurance bonds from the developer prior to the commencement of any stage as security for the developer's performance of its obligations under the agreement, for example, to remedy defects identified after practical completion which are not remedied by the developer.

How and when will NBN Co establish contracts with developers?

After NBN Co approves your new development registration and fibre application form for a stage in your development, we will issue you a Master Developer Agreement via email. Please view our application process maps available online at: www.nbnco.com.au/newdevelopments

Where should I send my signed Master Developer Agreement?

Please send your signed Master Developer Agreement to NBN Co, Level 11, 100 Arthur Street, North Sydney, NSW 2060.

Who should enter into a Master Developer Agreement?

In most circumstances it is likely that it will be the developer that should enter into the Master Developer Agreement, as the majority of obligations are obligations that only the developer can satisfy. However, where the developer is not the land owner, the developer must ensure that the land owner agrees to the transfer of the pit and pipe/pathway infrastructure to NBN Co, consents to NBN Co installing the Network Infrastructure on the land and, where applicable, appoints the developer as principal contractor (or equivalent) under OH&S legislation.

 

New Developments FAQs

 

When will NBN Co reticulate fibre into my new development?

NBN Co will aim to co-ordinate the installation of fibre to meet developers' first service connection dates. The rollout of fibre is dependent on the execution of a developer agreement with NBN Co and then following the process of submitting pit and pipe/pathway designs. Please view the application process map online at: www.nbnco.com.au/newdevelopments.

How long will it take to process my application?

Fibre applications take up to 10 working days to process.

Can I submit an application over the telephone?

No, all applications must be filled out online via the online process at: www.nbnco.com.au/newdevelopments

How can developers register to apply for NBN Co fibre?

Developers can apply for NBN Co to install fibre in their estates online at: www.nbnco.com.au/newdevelopments

How will a developer know if their development is in the long term fibre footprint?

All new developments requesting fibre from NBN Co will be assessed to determine if they are within NBN Co's long term fibre footprint. Information on NBN Co's proposed fibre footprint is available on the NBN Co website.

Can I find out if my development is in NBN Co's fibre footprint before I submit my registration?

We have indicative footprint maps available on our website (www.nbnco.com.au), but for more detailed information you will need to complete the online registration process before we can assess whether your development is within the fibre footprint. Our online process is available at: www.nbnco.com.au/newdevelopments.

Can developers use their own contractors for pit and pipe/pathway infrastructure construction?

Yes, however all pit and pipe/pathway infrastructure to be used for fixed line communications services, including pit and pipe, should be installed to NBN Co's specifications, which can be found online at: www.nbnco.com.au/newdevelopments under the 'Technical Guidelines' section.

How will the transfer of assets (pit and pipe/pathway infrastructure) work between NBN Co and developers?

Developers need to transfer ownership of pit and pipe infrastructure and grant licence for NBN Co to access pathways within multi-dwelling units before fibre can be installed. This is clearly specified in the Developer Agreement between NBN Co and Developers.

What are developer's obligations in relation to pit and pipe/pathway infrastructure installation?

Developers can access installation guidelines and standards on pit and pipe/pathway infrastructure online at: www.nbnco.com.au/newdevelopments under our 'Technical guidelines' section.

What happens if pit and pipe/pathway infrastructure does not meet NBN Co specifications?

Once pit and pipe/pathway infrastructure is installed, NBN Co will inspect the infrastructure. If your pit and pipe/pathway infrastructure is not fit for purpose or does not meet NBN Co specifications, NBN Co will not be able to install fibre through the pit and pipe/pathway infrastructure until remedial works have been completed and it meets NBN Co specifications and requirements.

What happens when the developer completes pit and pipe/pathway installation?

Developer's need to provide, Practical Completion Notification and As Built documentation to NBN Co. NBN Co will then arrange a time to inspect the constructed pit and pipe/pathway infrastructure.

What is the cost of pit and pipe/pathway infrastructure in new developments?

The cost of pit and pipe/pathway infrastructure will vary based on a number of factors including but not limited to, contractor pricing, size of development and distance. NBN Co does not install pit and pipe/pathway infrastructure. There is a list of pit and pipe/pathway suppliers available on the NBN Co website, this list is only a guide for developers who may not already have a contractor they can use. Please refer to our website for more details - www.nbnco.com.au/newdevelopments under 'Technical guidelines'.

Where can I find pit and pipe/pathway infrastructure installation guidelines?

NBN Co pit and pipe/pathway installation guidelines can be found online at: www.nbnco.com.au/newdevelopments under 'Technical guidelines'.

Who can design and install pit and pipe/pathway infrastructure?

A list of pit and pipe/pathway suppliers is available on the NBN Co website at: www.nbnco.com.au/newdevelopments (under 'Technical guidelines'). The suppliers on the list are not accredited by NBN Co. The list is only a guide for developers who do not already have a preferred contractor to perform pit and pipe/pathway design and or installation.

Will the pit and pipe/pathway infrastructure specifications and requirements change over time?

As technology improves over the life of the NBN project some changes can be expected to be made to specifications and standards. We will establish ongoing dialogue with relevant stakeholders to ensure they are aware of any changes made. Alternatively, our website will always have the most up-to-date version at: www.nbnco.com.au/newdevelopments under 'Technical guidelines'.

Will NBN Co install pit and pipe/pathway infrastructure?

Developers are responsible for installing the pit and pipe/pathway infrastructure to NBN Co specifications. NBN Co will enter into an agreement with you, for you to build the pit and pipe/pathway infrastructure. This infrastructure will be transferred to NBN Co and will become an NBN Co asset. You can download the NBN Co pit and pipe/pathway installation guidelines and standards from the NBN Co website.

When must I submit my design?

The developer must submit a design immediately following their application of a Stage and prior to the commencement of construction and civil works.

How long will it take for NBN Co to assess my pit and pipe/pathway designs?

NBN Co may, but is not obliged to, review your design and provide comments within 20 business days, however NBN Co will always try to complete this activity earlier if possible.

The 20 business day period commences on the later of:

 

  • The date NBN Co receives the design from the Developer for the relevant Stage; and
  • The date the Master Developer Agreement is executed by both parties.

 

What does the federal government's Fibre in New Developments Policy mean for developers?

The federal government's Fibre in New Developments Policy details who is responsible for the provision of infrastructure and services in new developments as a "provider of last resort". Where NBN Co is the provider of last resort and has an executed agreement with a developer, it will cover the cost of fibre infrastructure. Developers are responsible for installing the required pit / pipe / pathway etc infrastructure for use with the fibre (to NBN Co specifications), and ownership of this pit and pipe infrastructure needs to be transferred to NBN Co before NBN Co can install fibre.

Can developers choose to use another fibre provider other than NBN Co?

Yes. Nothing in the Fibre in New Developments Policy prevents developers from requesting any provider to supply infrastructure in, or to service, their estate. Any such provider is free to comply with such a request, but is not required to do so, other than NBN Co and Telstra in the separate circumstances applying to each of them as "providers of last resort" as described in the Policy.

How will broadband infrastructure be provided to infill developments below the 100 premises threshold?

Developments with less than 100 premises may also qualify for installation of fibre by NBN Co under the Fibre in New Developments Policy if they are:

  • in areas where NBN Co has already rolled out fibre and the fibre is ready and capable of connection;
  • In areas NBN Co has publically identified the area as a rollout region - this is on the basis rollout regions will be announced 12 months prior to the ready for service date.

These developments need to be within NBN Co's fibre footprint.

What if your development does not qualify for fibre?

If your application is assessed as not qualifying for fibre from NBN Co as provider of last resort under the Fibre in New Developments Policy; you will need to direct your request to another provider. In this situation, Telstra may be a provider of last resort under the Policy.

How will commercial developments be handled by NBN Co?

Developers of commercial developments who request the installation of fibre may have specific requirements that require individual solutions. In these cases, NBN Co will work with developers to see if that solution can be provided.

Is there a notice period developers need to give NBN Co when requesting fibre infrastructure for new developments?

Yes, developers need to allow NBN Co to adequately plan the delivery of fibre infrastructure to new developments. NBN Co requires at least three months notice before civil/construction work commence in your stage.

What are developers responsible for when applying for fibre from NBN Co?

Please visit www.nbnco.com.au/newdevelopments to review our developer process page which details all of NBN Co's fibre criteria for new developments.

What does the Fibre in New Developments Policy mean for new home buyers from 2011 onwards?

The policy means many new homeowners will have access to next generation, superfast fibre-based broadband services in their new estate ahead of the rest of the country. NBN Co is a wholesale provider and does not sell products or services directly to homeowners, only to Access Seekers and downstream Retail Service Providers (RSPs). All new homeowners therefore need to acquire NBN services through the RSPs (telecommunication providers) servicing their area. Consumers can check with RSPs of their choice what NBN plans, products and services they offer in the consumer's area.

What will happen to broadacre developments that are partially completed and wish to have existing stages retro-fitted with NBN infrastructure?

NBN Co will work with developers on a case-by-case basis to determine the best solution for existing stages, being mindful of a number of factors including existing contracts with other providers, the location of existing infrastructure and the proximity of the NBN rollout. Developers must first submit an application using our online form at www.nbnco.com.au/newdevelopments before we can consider their development for NBN fibre.

Who is responsible for installing broadband infrastructure into pre-existing developments approved before 1 January 2011?

Telstra remains responsible for delivering infrastructure and services in developments which received planning approval before 1 January 2011 other than developments which are 'land banked' (developments that have been approved but which have not proceeded). Land banked developments will be provided with infrastructure in accordance with the Fibre in New Developments Policy and developers need to relodge their requests with NBN Co or Telstra as appropriate. Telstra will advise developers if their developments are being treated as land banked and need to be resubmitted. These arrangements do not in any way override any existing contractual arrangements developers may have in place.

To contact Telstra call 1800 226 543 and quote your Telstra Application for Reticulation (AFR) number.

Who will install broadband infrastructure into new developments with less than 100 premises?

The federal government's Fibre in New Developments Policy details who is responsible for the provision of infrastructure and services in new developments as a "provider of last resort". Nothing in the Policy prevents developers of any size development from requesting any provider to supply infrastructure in, or to service, their estate. Any such provider is free to comply with such a request, but is not required to do so, other than NBN Co and Telstra in the separate circumstances applying to each of them as "providers of last resort" as described in the Policy. Under the Policy developers with developments with less than 100 premises can therefore request telecommunications infrastructure from NBN Co, Telstra or other telecommunications providers. Applications submitted to NBN Co will be reviewed and only approved in accordance with the Policy, for example, if they are:

  • in an area where NBN Co has already rolled out fibre and the fibre is ready and capable of connection; or
  • In an area NBN Co has publically identified as a rollout region - this is on the basis rollout regions will be announced 12 months prior to the ready for service date.

If the development application doesn't meet NBN Co's criteria under the Policy, then the application will be rejected. Applications assessed as not qualifying for fibre from NBN Co under the Policy can be directed by the applicant to another provider. In such situations, Telstra may be a provider of last resort under the Policy.

Will developers be reimbursed by NBN Co for fibre infrastructure work done before 1 January 2011 in their estates?

No, NBN Co mandate is to work forward from 1 January 2011 in line with the Policy.

Will new developments get NBN Co fibre installed if they are located outside the NBN Co fibre footprint?

NBN Co is currently assessing parameters to have a co-investment option for developments that sit outside the NBN Co long term fibre footprint. These options will be explored on a case-by-case basis with NBN Co and developers.

Can I get NBN Co fibre if I already have an agreement or contract with another provider?

The federal government's Fibre in New Developments Policy details who is responsible for the provision of infrastructure and services in new developments as a "provider of last resort". Nothing in the Policy prevents developers of any size development from requesting any provider to supply infrastructure in, or to service, their estate. Any such provider is free to comply with such a request, but is not required to do so, other than NBN Co and Telstra in the separate circumstances applying to each of them as "providers of last resort" as described in the Policy. These arrangements do not in any way override any existing contractual arrangements developers may have in place. You will therefore need to discuss your future staging with your existing fibre provider.

What if I have a large industrial property with only a small number of lots, am I ineligible?

New industrial developments will be considered on a case by case basis in accordance with the Policy which detail that is responsible for the provision of infrastructure and services in new developments as a "provider of last resort".

Nothing in the Policy prevents developers of any size development from requesting any provider to supply infrastructure in, or to service, their estate. Any such provider is free to comply with such a request, but is not required to do so, other than NBN Co and Telstra in the separate circumstances applying to each of them as "providers of last resort" as described in the Policy. Under the Policy developers with developments with less than 100 premises, including those with large industrial property with only a small number of lots, can request telecommunications infrastructure from NBN Co, Telstra or other telecommunications providers. Applications submitted to NBN Co will be reviewed and only approved in accordance with the Policy, for example, if they are:

  • in an area where NBN Co has already rolled out fibre and the fibre is ready and capable of connection; or
  • In an area NBN Co has publically identified as a rollout region - this is on the basis rollout regions will be announced 12 months prior to the ready for service date.

We recommend that developers of industrial/commercial developments submit an application via our online portal www.nbnco.com.au/newdevelopments so we can assess the details of the development further before determining the outcome as there may be reason for special considerations or they might otherwise qualify under thePolicy.

Is my new development eligible for NBN Co fibre?

To be eligible for NBN Co fibre in new developments, applications must meet the following criteria:

  • it is a development at the development stage and within NBN Co's fibre footprint:
    • that was approved at the time of development approval for 100 premises (dwellings/units) or more released over a three year period, which received stage 5 approval (relating to civil works) after 1 January 2011; or
    • that, irrespective of size or type, is in an area where NBN Co has already rolled out fibre and the fibre is ready and capable of connection; or
    • that is in an area NBN Co has publically identified as a rollout region - this is on the basis rollout regions will be announced 12 months prior to the ready for service date; and
  • The developer can provide a minimum of 3 months notice prior to the commencement of construction/civil works.

In addition to this, developers must be able to transfer ownership of the pit and pipe infrastructure to NBN Co and execute and comply with NBN Co's Master Developer Agreement. For further information please refer to the information at: www.nbnco.com.au/newdevelopments.

How do I order services for my new home?

NBN Co is a wholesale provider and does not sell products or services directly to homeowners, only to Access Seekers and downstream Retail Service Providers (RSPs). All new homeowners therefore need to acquire NBN services through the RSPs (telecommunications providers) servicing their area. Consumers can check with RSPs of their choice what NBN plans, products and services they offer in the consumer's area.

What telecommunications services will be available in my new development?

A variety of telephone and internet packages are available. As NBN Co is a wholesaler only, you will need to contact your telephone or internet service provider to discuss which products and services will be right for you.

Will NBN Co be delivering fibre in my stage?

In the first instance you will need to contact your developer, as they may have signed an agreement with NBN Co to deliver fibre within your stage. If you are unable to contact your developer to obtain an answer please contact 1800 OUR NBN (1800 687 626) option 2 and quote the development and stage number to find out whether NBN Co is delivering fibre in your stage.

What if I don't know which stage l live in?

You will need to speak with your developer or builder to find out what stage of the development your home is located in before NBN Co is able to advise whether NBN Co will be deploying fibre into the stage.

Who do l call to connect to NBN Co?

Your telephone or internet service provider will be able to arrange a time to have all of the appropriate equipment installed and your service activated. Either contact your existing telephone or internet service provider or find a Retail Service Provider at: www.nbnco.com.au/serviceproviders

How do l wire my home correctly for NBN Co?

If you are considering wiring your home for the National Broadband Network you can look at NBN Co's specific in-home cabling requirements to ensure that your home can be connected to the National Broadband Network, these are available at: www.nbnco.com.au/newdevelopments on the 'Technical guidelines' page. Cabling must be done by an installer registered with an Australian Communications and Media Authority (ACMA) accredited industry registrar. ACMA is the federal regulator responsible for the industry-managed cabler registration scheme. Your builder may be able to recommend a registered cable installer in your area.

Who do l speak to regarding home wiring?

Cabling must be done by an installer registered with an Australian Communications and Media Authority (ACMA) accredited industry Registrar. ACMA is the federal regulator responsible for the industry-managed cabler registration scheme. Your builder may be able to recommend a registered cable installer in your area.

I'm currently in an existing stage that has copper, but future stages are getting fibre. When do l get it?

As there is existing Telstra infrastructure in the street this is considered an existing area and not a new development subject to the federal government's Fibre in New Developments Policy.

How much is it going to cost me to wire my home for the NBN?

The minimum requirement for the NBN to be installed from the street to a home in a new development is generally for a lead-in pipe from the pit in the street to the home [and then for an internal communications conduit to be supplied from the exterior of the home into the home] to NBN Co guidelines. The cost of this work will vary depending on your builder/cabler and should be discussed with them.

What equipment gets installed at my home?

Where you place an order via an RSP, NBN Co will generally install within your home a Network Terminating Device (NTD) and Power Supply Unit (PSU) which also includes the Battery Backup unit. The Battery Backup should provide you with a total of approximately 5 hours of backup battery power without mains power under typical circumstances which can be accessed to make calls over a standard non-powered telephone connected to an appropriate service over one of the NTD voice ports in an emergency. The location of these devices will need to be discussed with your builder.

Will my standard telephone from my old home work in my new home?

The technology under the ground may be new, but using the phone at home will essentially be the same. Contact your telephone or internet service provider to see if your existing phone will work over the National Broadband Network.

Where can I find Multi Dwelling Unit (MDU) space requirements and guidelines for new developments?

NBN Co MDU space requirements and guidelines are available on our website at: www.nbnco.com.au/newdevelopments under 'Technical guidelines'.

How much space do I need in a communications room for my Multi Dwelling Unit (MDU) new development?

Please view the Building Design Guide for Multi Dwelling Units (MDU) available online at: www.nbnco.com.au/newdevelopments

Will NBN Co fibre have the capacity to run IPTV?

NBN Co's infrastructure is configured to support IP-based applications, including IPTV. NBN Co is a wholesaler, however, and developers/homeowners will need to specify and acquire an IPTV service from a Retail Service Provider (RSP) who operates in their area. Consumers will be able to check with the RSP of their choice to see if they plan to offer services in their development area.

Will NBN Co release 'fibre ready home' guides for builders?

Yes! NBN Co Residential Preparation and Installation Guide: SDUs and MDUs (Formerly; Preparation and Installation Guide for SDUs and MDUs) are available on our website: www.nbnco.com.au/newdevelopments under 'Technical guidelines'.

Will NBN Co support Free to Air TV (FTA) or Pay TV delivered using radiofrequency (RF) on the NBN in new developments?

NBN Co is a wholesale provider which does not support RF-delivered FTA services or HFC-delivered Pay-TV services. NBN Co does however envisage that many of these content services will over time be available from Retail Service Providers (RSPs) using an IP platform.

Where can I find specifications about wiring of new homes to ensure that they are compatible with NBN?

Please contact your builder or a registered cabler for all wiring requirements beyond the NBN Co equipment. Cabling must be done by an installer registered with an Australian Communications and Media Authority (ACMA) accredited industry registrar. ACMA is the federal regulator responsible for the industry-managed cabler registration scheme. Your builder may be able to recommend a registered cable installer in your area.

What will the Network Terminating Device (NTD) look like in new developments?

Details regarding the NTDs are available in NBN Co's Residential Preparation and Installation Guide: SDUs and MDUs, which can be obtained from our website at: www.nbnco.com.au/newdevelopments under 'Technical guidelines'.

Where will the NTD be located on premises in new developments?

Details regarding the NTD are available in NBN Co's Residential Preparation and Installation Guide: SDUs and MDUs, which can be obtained from our website at: www.nbnco.com.au/newdevelopments under 'Technical guidelines'.

 

Small/Medium New Developments FAQs

I am currently building a small unit development and need to understand what I need to do to ensure my development can receive NBN enabled services?

The first thing you can do is formally apply to NBN Co so that we can determine what type of a premises or development you are building and at what stage our national rollout has reached in your area. We can then advise you of the next steps.
 

Once I have applied, is there anything I can do in the mean time to prepare?

If you download our Residential Small Development Checklist’ , this is likely to be the minimum that is required unless NBN Co, after receiving your application, indicates that some additional works are required.
 

Council has requested a certificate from NBN Co in order to receive compliance for my development, how do I arrange for this certificate?

The first thing you need to do is apply to NBN Co in order for us to understand whether your development is eligible to receive fibre from NBN Co. If you are eligible NBN Co will send you an automatic email with a certificate attached for council identifying that NBN Co plans to connect your development to the NBN as long as you comply with the minimum requirements that NBN Co has requested be completed.


Why do I have to do additional works other than just the checklist that has been supplied?

The Telecommunications Act, and the ‘Fibre in New Developments Policy’ released in June 2011, impose a range of obligations on developers and builders to prepare for the installation of fibre. These often include an obligation to install pit and pipe and all other necessary infrastructure (such as Lead-in Conduits and pathways), in sufficient proximity to each new premises to enable fibre to be readily connected to those premises. Each premises in your development requires appropriate pit and pipe, Lead-in Conduit and/or pathways (‘fibre ready facilities’) to be installed before you will be provided with fibre.


I have looked at the pre-qualification form and I am unsure of what type of a development I am?

 NBN Co classifies developments in a number of ways to determine whether an agreement needs to be signed and also what type of infrastructure needs to be built. This is why NBN co needs to pre-qualify your development and does so in the following ways;

Small Development- NBN Co regards a ‘Small Development’ as one consisting of any number of residential and/or business premises, provided all premises in the development face an existing road, with no private or public roads being built as part of the development.

Medium Development- An NBN Co ‘medium development’ consists of 3-29 residential and/or business premises with some of those premises either facing new public or private roads, or located on more than 2 separate levels consisting of multiple units/apartments.

Large Development- An NBN Co ‘large development’ consists of 30 or more residential and/or business premises, with some of those premises either facing new public or private roads or located on more than 2 separate levels consisting of multiple units/apartments.

Why do I need to apply to NBN Co?

NBN Co requires an application from you so that we are aware that your development is taking place and can ensure that we allocate sufficient network capacity in the street for the lots and/or premises you are constructing and also to help you with your understanding of the minimum requirements for NBN connections.
 

How do I know if my development is in a 12-month rollout area?

You will need to fill out the pre-qualification form at www.nbnco.com.au/industry/new-developments.html to understand whether your development is within the 12 month announced NBN Co fibre serviced area or an area that is already capable of connection to the NBN.
 

Why do I need to supply a services plan?

A services plan is required for NBN Co to determine where to locate its network equipment in order to connect to the NBN, and also to update its systems with accurate information.
 

Where can I get a services plan produced?

Generally surveyors or architects that are assisting with your project will be able to arrange for such a plan to be produced, if not produced already for other services
 

Who should I contact if I have any other queries?

Please contact NBN Co on 1800 OUR NBN (1800 687 626)