We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
nbn™网络是澳大利亚激动人心的新一代固定电话和互联网络。目前正在澳大利亚全国推出,并且其设计的宗旨是让所有人都能享受到快速可靠的网络,无论您居住在哪里。*
nbn co limited (nbn)是一个政府商业实体,是推出nbn™网络的幕后团队。我们负责向您的电话和网络供应商提供批发服务。做为批发商,我们不能直接对公众销售。也就是说如果您希望将所使用的服务转到nbn™网络,您需要与您选择的电话或网络供应商联系,并选择一个适合您需要的新计划。
如果您要求中文信息,请拨打电话131 450联系笔译与口译服务(TIS National)并要求接通nbn™联系中心,电话是1800 687 626。
您可以通过查询您的地址或者通过笔译与口译服务联系我们来了解nbn何时会在您所居住的地区开通。
在您的地区开通之后,您还将会收到一封信通知您可以连接nbn™网络。
一旦nbn™网络可在您的家中或公司接通,那么您将需要与您选择的电话或网络供应商联系。您的服务供应商会帮助您:
如果您有安全攸关设备,比如医疗报警器,火警报警器或电梯紧急电话需要在断电时继续运行,那么我们建议您安排备用通讯方式,比如已充电的手机。请务必现在就向您的设备提供商询问您现有的设备是否能在断电时继续工作——您还可以查询我们的设备兼容指南。
在紧急情况下需要救护车,警察或火警请拨打000。紧急支持人员会使用24小时优先热线电话拨打TIS National帮您接通口译员。
*包括网速在内的nbn™网络为您带来的实际体验取决于输送到您所在地的服务所使用的技术,以及一些在我们控制之外的因素(比如您的设备质量、信号质量、软件、宽带计划以及您的服务提供商如何设计其网络)。
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