How the process works
Special Services generally begin to be disconnected 36 months from the issue of the relevant White Paper# – this is referred to as the Special Services disconnection date. This date can vary depending on a couple of factors.
If you have a Special Service that’s affected by a White Paper, there are two separate dates that can determine when you begin the disconnection process.
Depending on where you’re located and your nbn™ access technology, you may find there is a rollout region disconnection date (RRDD) (for standard phone and internet services), and a Special Services disconnection date (SSDD). These two dates may not necessarily coincide with each other. Whichever disconnection date occurs last will determine when your Special Service must begin the disconnection process.#