Before you get started, here's a breakdown on who you should contact in certain situations.
Contact your provider
Your address is missing or incorrect.
If your address is missing or incorrect when you check your address, please contact your provider. The provider will contact nbn to assist in making these changes.
The technician hasn't turned up for an installation or service appointment.
Your provider will have the details of any technician appointments made to your premises for installation or service.
Network outages and planned maintenance.
Contact your provider for information on network outages and planned maintenance.
Contact your provider for information on what speed you can expect to receive in peak evening periods.
When will the nbn™ broadband access network be available in my area?
Check your address to find out when the nbn™ access network will be available at your premises.
Find out if you can switch your technology type.
The Technology Choice Program provides interested parties with the option to pay for a switch to their nbn™ access network technology.
How to connect outbuildings and granny flats.
Find out about how to get outbuildings and granny flats connected to the nbn™ access network.
Your nbn™ equipment has been damaged.
If nbn™ equipment has been damaged at your premises, please submit your details in the form below.
An nbn™ contractor has turned up on-site without appropriate identification.
If an nbn™ contractor is on-site without appropriate identification, please complete the form below to inform us of the situation.
A beeping noise is coming from your nbn™ equipment.
Some nbn™ FTTP connections will use a battery back-up power supply. When the battery needs to be replaced you may hear a beeping sound.
How will connecting to the nbn™ access network impact my Foxtel connection?
If you're subscribed to Foxtel pay TV over satellite or Telstra Cable, it will not be switched off as part of the nbn™ access network rollout.
If you still haven't found what you're looking for enter your details below and we'll get back to you.
Personal information about you is collected for the primary purpose of addressing your comment or question. If you do not provide the information requested, we may not be able to respond to your query. The organisations we typically disclose this type of information to may include contracted services providers to nbn.
Freecall: 1800 687 626
100 Arthur Street
North Sydney NSW 2060
360 Elizabeth Street
Melbourne VIC 3000