NBN Co’s commitment to customer experience driving down rate of complaints
17 April 2018
NBN Co, the company building Australia’s broadband network, is pleased to see a 16 per cent decline in the rate of complaints made to the Telecommunications Industry Ombudsman (TIO) during the second half of 2017 about retail services delivered over the nbn™ access network.
NBN Co CEO Bill Morrow’s address to the National Press Club
17 April 2018
NBN Co commissioned data analytics and economics firm AlphaBeta to investigate the social and economic impacts of the access network rollout. The results of the Connecting Australia Research show clear and positive social and economic outcomes as a result of the nbn™ broadband access network.
The number of Australian homes and business connected to higher speed plans over the nbn™ broadband access network has more than doubled with new figures revealing more than one million people have upgraded their internet speeds in the last four months.
NBN Co has launched a new Information and Communications Technology (ICT) channel to provide technology consultants and vendors with access critical information and support when helping businesses connect to the nbn™ access network.
Mr Bill Morrow, CEO of nbn, has informed the Board and Government of his intention to step down from his position by year end 2018 by which time he will have led the organisation for four years and nine months.
NBN Co to provide enhanced support for medical alarm users
25 February 2018
Owners of unmonitored medical alarms (autodialling devices) are set to receive further assistance during their household's migration to services over the nbn™ broadband access network, following enhancements to NBN Co's support for medical alarm users.
NBN Co today has signed a deal with global remote communication and IT solutions company, Speedcast International Limited, to deliver wholesale business and enterprise satellite services to regional and remote Australia.