High-speed internet is an important inclusion in every new home or business.
With the increasing demand for connected properties, it’s important for cablers to become familiar with new technologies and the specific cabling requirements for the nbn™ network - not only to stay up to date with the industry, but to avoid delays or additional building or cabling expenses for the property owner that can occur when installation isn’t done right the first time.
In-home cabling is strongly recommended as it allows property owners to choose the location of nbn™ supplied equipment and may improve connectivity and data speeds within the premises.
You must be a registered cabler to perform in-home cabling work for a home or business owner connecting to the nbn™ network and all cabling work must adhere to nbn standards and in accordance with Australian Standards AS/CA S009 2013.
Registered cablers are listed on the Australian Registered Cablers (ARC) website*.
The first step for all registered cablers is to speak with the developer or builder you’re working with to check if they have applied to have the nbn™ network installed. All applications with nbn would have been provided an application reference number (ACYA number).
If the developer or builder isn’t sure, you can contact us for assistance.
You should check with the developer or builder which technology from the nbn™ Multi-Technology Mix (MTM) is being installed at the new development. As the installation of each technology is different, you will need to refer to the specific cabling guidelines below before you start the installation process.
If the developer or builder is unsure what nbn™ network technology is being installed, please contact us with the application reference number (ACYA number) for assistance.
If the premises is already connected to the nbn™ network, ask the property owner to contact their phone or internet service provider to check which MTM is being used.
It’s important that registered cablers and builders talk to property owners about what telecommunications services they may want in their property, as this provides guidance on where nbn™ supplied equipment, phone and data outlets should be located. Keep in mind when planning an in-home cabling solution that installation will vary depending on nbn™ network technology and that some safety-critical devices such as medical alarms, fire alarms and lift emergency phones may not be compatible with the nbn™ network^.
Planning in-home cabling before walls have been constructed can reduce the overall expense for property owners.
The following nbn standards and guidelines are for builders and cablers.
These outline the requirements for setting up the premises to complete the connection to the nbn™ network, including internal and external conduit paths and utility box separations.
In addition to the in-home cabling, some registered cablers may be asked by developers or builders to undertake other cabling work to help in the development of the nbn™ network, such as lead-in conduit, pit and pipe, and pathways. Information about how to install these street connections can be found in our Design, build and install section.
For any changes to in-home cabling, you can still refer to the nbn™ cabling guidelines on this page. Check which nbn™ network technology is installed in the premises with the phone or internet sevice provider.
Registered cablers may need to alter nbn™ facilities when connecting your property to the nbn™ network. nbn authorises registered cablers to make limited alterations as long as the work is carried out to nbn's requirements.
This includes assets in nbn™ facilities on residential and small business premises fed by copper cables of 10 pair or less.
*Please note: nbn does not provide accreditation for the companies listed on this website (or other companies who may be capable of providing the services), nor should the inclusion of a link on this website be construed as an endorsement from nbn.
^ Property owners must contact to their device provider to see whether their device will work and what alternatives are available. If the premises already has a professionally monitored medical alarm and autodiallers or emergency call button, property owners, residents or their family should register this with nbn. This will help limit their service disruption.
Read more about device compatibility