We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
Here we look at the elements involved in bringing you broadband through your chosen provider.
Equipment inside your premises
This includes your Wi-Fi router/modem, supplied by you or your provider.
nbn connection points
This includes nbn connections boxes and ports that deliver the network to your home.
nbn infrastructure
The technology used by the nbn network in your area will determine the type of connection device that’s installed at your premises and may affect your experience.
nbn point of interconnect POI
Where your provider connects to the nbn network, we call this the Point of Interconnect (POI). It’s at this point where they buy a certain amount of capacity from nbn that gives you access to the World Wide Web.
Domestic network
Your service provider’s domestic network can affect the quality of your connection. You may experience slower speeds depending on their capacity, particularly during peak periods.
International network
It’s at this point that your service provider connects to the international networks, effectively connecting Australia with the rest of the internet around the world. How they manage their capacity here could affect your experience.
The internet
Congestion can occur if many people are accessing a website at the same time, or if a content owner’s server capacity is limited.
nbn is responsible for the technology connecting your premises to the nbn network.
Your phone and internet service providers are responsible for everything from plans and pricing to the speed and capacity you enjoy when you access an international website. It’s important you take this into account when selecting which service provider you go with.
Responsible for information about the nbn network rollout including:
Responsible for:
Choose carefully as they’re responsible for a number of elements of the network that will affect your internet experience.
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