Medical Alarms and the

nbn™ broadband access network

The nbn™ access network is replacing most of the existing landline phone network with newer technologies across the country. Discover what this could mean for you and your medical alarm.

Step 1

Registering your medical alarm with nbn is simple but important

If you or a loved one rely on a medical alarm at home, our Medical Alarm Register provides the information and assistance needed to help check your device is working once your premises has been connected to the nbn™ access network.
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Step 2

After you’ve registered your medical alarm

We will call you when the nbn™ access network is available at your home, and when the disconnection of your old phone service is approaching. See important note 1.

Once you’ve connected to the network, we’ll also work with you to verify your alarm is operating correctly. 

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Step 3

Power outages and alarm compatibility

As nbn is replacing most of the old phone network, your existing medical alarm may not be fully compatible with the nbn™ access network or operate during a power outage.

Have a chat to your alarm provider – they may suggest a new model that uses a battery back-up and can connect over a mobile network.

That way your alarm can still work, even during a power or nbn™ access network outage.

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Step 4

Once you’re connected

After we have worked with you to confirm your alarm is working correctly, we will close your registration.

Any future queries will need to be directed to your phone and internet provider or medical alarm provider.

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Step 5

Do you have special needs?

If you have special needs or a serious medical condition, speak to your phone and internet provider today about any assistance services they may offer.

As a wholesaler, nbn does not offer these services.

Telstra is required by the Australian Government to offer Priority Assistance services to people with a life-threatening medical. Other phone or internet providers may also offer priority assistance (or similar arrangements) to their customers. More information is available from the Australian Communications and Media Authority (ACMA).

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Your next steps

Register your alarm with nbn.
Contact your alarm supplier to ensure your current alarm is compatible with the nbn™ access network or whether an upgrade is needed

Speak to your phone and internet provider today about:

- Whether your services will be impacted by the rollout of the nbn. See important note 2.

- Connecting your existing service to the nbn™ access network.

- Additional services they may offer for those with medical conditions or special needs.

Your registration allows us

to assist you in a range of ways

Receive notifications

Help you prepare

Verify your alarm

Important note 1. Services provided over the nbn™ access network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed-line footprint. For more information visit nbn.com.au/switchoff or call 1800 687 626. Go back
Important note 2. The nbn™ access network is replacing most of the existing fixed-line phone networks that medical alarms rely on with newer technologies. Although most existing services will be replaced by the nbn™ access network, there are some services that should not be impacted, including those provided over non-nbn fibre networks and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider, and your current device provider, about whether your services will be impacted by the rollout of the nbn™ network. Go back