Some commonly used modems don’t fully support nbn’s requirements and may cause problems with your network connection. Here’s what you need to know.
The nbn™ Fibre to the Node (FTTN) and Fibre to the Building (FTTB) networks use VDSL2 technology. While many modems include this technology, a number of them don’t fully meet nbn™ network requirements.
This means that while some modems can initially connect to the network, there may be features missing that are necessary for your internet connection to remain stable.
If your modem does not support all the requirements, your connection may be affected in the following ways:
- Your connection may not run at its full speed or may drop out
- nbn may block your modem from connecting to the network if it’s interfering with other users’ services
- nbn may not accept fault reports for your service until the modem is changed and compatible.
How to be sure your modem will work with the nbn™ network
Your phone or internet provider can advise if your existing modem is causing any issues with your service.
- If you’re buying a new modem, please ask your provider what VDSL2 modem they recommend, as you will need one that fully supports nbn’s Network Interface Specification – UNI-DSL.
- If purchasing your own VDSL2 modem from a retailer, please confirm with the retailer or equipment manufacturer that the device fully supports nbn’s Network Interface Specification – UNI-DSL.