Preparing to connect to the nbn™ broadband access network

Get ready for the switch with our helpful advice guide

Outbuildings and granny flats

For outbuildings or granny flats that share the same address as the primary residence on a block of land, you may need to extend your existing nbn™ broadband access network service from the primary residence.

New or under construction

By being nbn™ ready, you’ll have the opportunity to create a connected environment that helps make the most of services over the nbn™ broadband access network. 

If you are building or moving into a new home, all you need to do is ask your developer or builder if they have applied to connect to the nbn™ access network.

Renters and landlords

Connecting to the nbn™ access network may require nbn™ supplied equipment to be installed at your premises by a certified technician. If you’re renting, you need to make your landlord aware that you want to install the required equipment, to ensure they do not object. If you’re not in direct contact with your landlord, contact your property manager or real estate agent.

To learn more about your rights as a tenant, we suggest contacting your local tenant service or union for advice as the laws may differ between states and regions.

For more information about the connection requirements of your premises, chat to a phone and internet provider.

Device compatibility

The rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with such as Medical alarms, autodiallers or emergency call buttons.

Make sure you register your devices with nbn. Registering helps nbn identify premises where support may be needed to help minimise a break in service.

Installation and equipment

Depending on the location, nbn uses a mix of technologies to connect to the nbn™ broadband access network. The installation process differs by technology, so check your address to find out if the nbn™ broadband access network is available in your area and what type of technology/equipment is required to connect your premises.

Premises that require trenching

There are some cases where a property owner may be required to organise digging a trench to prepare for a connection to the nbn™ broadband access network. If you are unsure of the trenching requirements for your premises, please contact your phone or internet provider.
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nbn is a provider of wholesale speeds to phone and internet providers. Your experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network). Speeds may be impacted by network congestion on nbn’s Fixed Wireless network, including during busy periods. Satellite users may experience latency. nbn™ wholesale speed tiers available to your provider vary depending on the access technology in your area.