Services that will be switched off
The nbn ™ access network will soon replace most existing fixed phone and internet networks.
Services that will be affected:
- Telstra Home/landline phone services (except some Telstra Velocity lines).
- Home and landline phone services from all other phone companies, where the service is provided over Telstra's copper phone lines.
- All ADSL, ADSL2 and ADSL2+ internet services from all providers.
- Telstra BigPond cable internet services.
- Optus cable internet and cable phone services.
As the nbn™ broadband access network is rolled out, some Special Services will be disconnected.
Special Services are a set of business telecommunication products delivered on copper, other than your standard landline phone or internet services.
To find out if your services will be affected, and applicable disconnection dates, visit the Special Services page, or contact your current phone or internet service provider.
Services that will not be switched off
Some existing phone lines
The copper network within nbn™ Fixed Wireless and Sky Muster™ Satellite areas will not be switched off. Premises within these areas will have the choice to keep their existing landline phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider – connecting your new phone via the nbn™ supplied equipment. Your phone and internet provider can assist with your phone and internet services. Check your address to see what technology you will receive at your premises.
Other fibre providers or private networks
If your phone or internet is already provided over another fibre network, such as a network provided by your building owner, private enterprise network, health or education network, or a cable network that's not owned by Telstra or Optus (such as TransACT – excluding ACT customers being migrated to the nbn™ access network, OptiComm, Pivit, etc.), they should continue operating unless your provider advises otherwise.
If you're subscribed to Foxtel pay TV over satellite or Telstra Cable, it will not be switched off as part of the nbn™ access network rollout. If you access any Foxtel services via the internet (through an Xbox, PC, tablet, smartphone, smart TV, etc.), ask your phone and internet provider if your connection will be in line with Foxtel's minimum requirements.