The withdrawal of the 25-50 (download)/5-20 (upload) speed tier from Fixed Wireless plans

On 17 December 2019, nbn will be withdrawing one of the four currently available speed tiers provided over the nbn™ Fixed Wireless network. The tier to be withdrawn provides peak download speeds between 25-50Mbps, and peak upload speeds between 5-20 Mbps.

If you’re still receiving a Fixed Wireless plan from your phone and internet service provider based on this speed tier from this date, you will be disconnected by nbn.

The need to withdraw this speed tier has arisen from a network configuration change that was mandated by the ACMA in December 2018 (as directed by the Minister for Communications in July 2018). The effect of the network configuration change is that the nbn™ Fixed Wireless network will no longer be capable of delivering upload speeds over 10Mbps. A key advantage of the network configuration change is to increase download capacity on the nbn™ Fixed Wireless network to better meet customer demand.

As a result, following the network change, nbn will not be able to continue to support the speed tier.

How to avoid disconnection

Service providers are responsible for switching affected end users to alternative Fixed Wireless speed tiers prior to this date. If you’re currently on a plan that is using this speed tier, your service provider should contact you to let you know if any action needs to be taken.

We are currently working with service providers to help customers avoid being disconnected. For more information on whether your service will be affected, please speak to your service provider.

Note: Your experience, including the speeds actually achieved over the nbn™ access network, depends on the configuration over which services are delivered to your premises, how far away your premise is located from nbn™ Fixed Wireless Tower, your equipment quality, software, broadband plans, signal reception, the plan you choose from your provider, the performance of your modem, Wi-Fi, cabling, other devices in your premises and how your service provider designs its network. Speeds may be impacted by network congestion on the nbn™ network, including during busy periods.
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