Services that will be switched off
The following services, which are currently provided over a number of existing fixed line networks, will be permanently disconnected:
- Telstra Home/landline phone services (except some Telstra Velocity lines).
- Home and landline phone services from all other phone companies, where the service is provided over Telstra's copper phone lines.
- All ADSL, ADSL2 and ADSL2+ internet services from all providers.
- Telstra BigPond cable internet services.
- Optus cable internet and cable phone services.
Moving to the nbn™ access network is not automatic. To connect to a new plan, nbn strongly recommends you contact a phone or internet provider.
Services that will not be switched off
Some existing phone lines
Premises connected to the nbn™ access network via nbn™ Fixed Wireless and Sky Muster™ won't be disconnected from their existing phone and internet services by nbn.
Premises within these areas will have the choice to keep their existing landline phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider – connecting your new phone via the nbn™ supplied equipment. If you want to keep your existing copper phone line active, you should speak to your phone and internet provider at the time you place your order. Check your address to see what technology you will receive at your premises.
Services delivered by other fibre providers or private networks
If your phone or internet services are already provided via another fibre network, they should continue to operate unless your provider advises otherwise. These networks could include services provided by your building owner, a private enterprise network, health or education network, or a cable network that's not owned by Telstra or Optus. This includes some apartment complexes in some suburbs. To determine if this applies to you, nbn strongly recommends you contact your current phone and internet provider as soon as possible.
There are some parts of the ACT, Ballarat, Geelong and Mildura that are serviced by alternate fibre providers that are not impacted by the switch off. To be sure about how this affects you, nbn strongly recommends you contact your current phone and internet provider as soon as possible to determine if your services are impacted.
If you're subscribed to Foxtel pay TV over satellite or Telstra Cable, it will not be switched off as part of the nbn™ access network rollout. If you access any Foxtel services via the internet (through an Xbox, PC, tablet, smartphone, smart TV, etc.), ask your phone and internet provider if your current internet connection will meet Foxtel's minimum requirements.
Special Services are a set of business telecommunication products delivered on copper, other than your standard landline phone or internet services.
To find out if your services will be impacted and applicable disconnection dates, visit the Special Services page, or contact your current phone and internet service provider.