We're strengthening our commitment to regional Australia

Lifting digital capabilities across the country

At nbn™ Local, we’re boosting efforts to lift the digital capability of regional and remote areas across the country. We’re doing this through the development of infrastructure that connects communities, and the delivery of wholesale products and services designed to meet the needs of regional and remote communities.

Now more than ever, we’re placing a stronger focus on helping all Australians make the most of fast internet through access to services over the nbn™ network*.


Our areas of focus

We're working in seven key areas to enable better access to a faster, more reliable network.
The nbn™ Local difference Agriculture Arts Business Education Health Indigenous Tourism

The nbn™ Local difference

As a voice for customers living within regional and remote communities, nbn™ Local aims to create positive customer experiences and help to enable shared economic and social benefits possible through a broadband connection in Australia’s far reaching locales.

As part of our disaster relief and recovery efforts, we work with local communities during times of crisis, helping to provide the ability to connect with loved-ones through the placement of mobile Wi-Fi hotspots at evacuation centres. Our fleet of Road Muster trucks also have the ability to display weather updates, bushfire warnings and news, and offer free Wi-Fi connectivity and mobile device charging facilities for displaced members of the community.

As part of our ongoing network evolution, nbn is also investing more than $2 billion in strengthening the digital backbone of regional Australia through the implementation of our on-the-ground support teams. These teams are committed to assisting to resolve community issues, helping provide advice and advocating for regional customers and businesses.

Learn more about the nbn™ Local difference in the fields of agriculture, arts, business and more.

Connecting farmers and the digital supply chain to key advisers, consumers and new markets.

We want to help Australia’s farmers take full advantage of the digital technology available to them, and help ensure they have the ability to connect with business communities around the world.

In doing so, we aim to help 85,000 farm businesses save time, and increase their revenue through the use of new, connected digital agriculture devices.

Using data to inform decision making and better manage precious resources however, is just one part of the story. Digital farming has the potential to add $20.3 billion to the value of Australian agriculture by the year 2030, with more than $15.6 billion of this revenue enabled by the internet.

Together with key partners in the agricultural supply chain, we're helping farmers discover new and innovative ways of connecting to advisers, consumers and new markets globally.

farmer-hay-cattle-tablet

Supporting the digital transformation of the local arts and culture industries to drive engagement and build a growing audience for homegrown Australian creative content.

The arts sector plays a pivotal role in weaving together the fabric of Australian local communities and provides much-needed support to local economies. 

By supporting and working collaboratively with industry partners, we aim to address the connectivity needs of the sector, as well as enabling innovation and access to digital platforms for creators to build their presence and participate online.

It’s our goal to encourage consistent opportunities for both audience and creators, through supporting digital infrastructure, helping to improve digital literacy and access, and strengthening the global reach for homegrown content makers.

1225389838

Supporting regional and remote business communities through industry partnerships and digital innovation.

We’re committed to helping small businesses beyond Australia’s capital cities realise their digital potential through the development of wholesale products and services designed to meet the needs of a range of varying organisations and industries.

Playing our part to help ensure these businesses have the ability to operate in local, national and global markets is just one way we can work towards supporting regional and remote business communities throughout Australia.

Additionally, we will continue to endeavour to provide businesses in these areas with access to critical technology solutions through partnerships with regionally focused information and communication partners. This focus will extend to developing industry partnerships, which promote thought leadership, product development and programs to support and grow regional business.

509990426

Supporting the digitised future of online learning in the classroom and at home.

The gap between the learning opportunities and outcomes for those living in regional and remote areas compared to those in metropolitan areas is well known. There is however a significant opportunity to overcome many of these barriers through the increasing shift to online learning.

That’s why our goal is to help ensure regional and remote students (and educators) of any age can experience the benefits of online learning through access to the best educational resources in Australia and throughout the world.

1213470247

Helping Australians participate in digital health care practices.

As the gap in health outcomes between those living in Australia’s cities, and the 7 million people living in regional and remote areas continues to expand, we are focused on helping community members overcome the barriers that make it difficult for them to access and participate in digital health solutions.

Our goal is to help continue building digital health literacy through community-focused programs, with an aim to improve health outcomes such as avoidable misdiagnoses and the associated health costs for those in regional and remote Australia.

We aim to achieve this through the co-creation of digital strategies, participation in key forums and events, and partnering with the local tech industry to help develop innovative solutions to a range of health challenges.

512109278

Helping to lift the digital capability and independence of Australia’s First Peoples.

We believe all Australians should have access to fast broadband and the opportunity to reap the social and economic benefits that come with being connected.

We’re not only focused on connecting First Peoples that may have had limited internet access in the past, we’re committed to helping improve the digital literacy of those using the internet by partnering with community advocates to further develop the digital capabilities of Australia’s First Peoples.

By engaging with key levels of government, peak bodies and private organisations to develop initiatives that will help us achieve our goals – we hope to ensure every Australian has the opportunity to make the most of being connected to the digital world.

1225016964

Helping tourism operators in regional and remote Australia optimise their exposure and reach.

While this period has proven to be particularly challenging for our local tourism industry, we are committed to supporting regional and remote tourism operators, as well as all Australians who love to travel.

By improving digital participation and literacy, and increasing the visibility and accessibility of local tourism opportunities, we aim to drive competitiveness and stimulate the regional economy by supporting tourism operators to showcase what regional and remote Australia has to offer.

This will allow us to help meet the growing tourism demand of Australians, as well as travellers from around the globe.

458527399
The nbn™ Local difference

The nbn™ Local difference

As a voice for customers living within regional and remote communities, nbn™ Local aims to create positive customer experiences and help to enable shared economic and social benefits possible through a broadband connection in Australia’s far reaching locales.

As part of our disaster relief and recovery efforts, we work with local communities during times of crisis, helping to provide the ability to connect with loved-ones through the placement of mobile Wi-Fi hotspots at evacuation centres. Our fleet of Road Muster trucks also have the ability to display weather updates, bushfire warnings and news, and offer free Wi-Fi connectivity and mobile device charging facilities for displaced members of the community.

As part of our ongoing network evolution, nbn is also investing more than $2 billion in strengthening the digital backbone of regional Australia through the implementation of our on-the-ground support teams. These teams are committed to assisting to resolve community issues, helping provide advice and advocating for regional customers and businesses.

Learn more about the nbn™ Local difference in the fields of agriculture, arts, business and more.

Agriculture

Connecting farmers and the digital supply chain to key advisers, consumers and new markets.

We want to help Australia’s farmers take full advantage of the digital technology available to them, and help ensure they have the ability to connect with business communities around the world.

In doing so, we aim to help 85,000 farm businesses save time, and increase their revenue through the use of new, connected digital agriculture devices.

Using data to inform decision making and better manage precious resources however, is just one part of the story. Digital farming has the potential to add $20.3 billion to the value of Australian agriculture by the year 2030, with more than $15.6 billion of this revenue enabled by the internet.

Together with key partners in the agricultural supply chain, we're helping farmers discover new and innovative ways of connecting to advisers, consumers and new markets globally.

farmer-hay-cattle-tablet
Arts

Supporting the digital transformation of the local arts and culture industries to drive engagement and build a growing audience for homegrown Australian creative content.

The arts sector plays a pivotal role in weaving together the fabric of Australian local communities and provides much-needed support to local economies. 

By supporting and working collaboratively with industry partners, we aim to address the connectivity needs of the sector, as well as enabling innovation and access to digital platforms for creators to build their presence and participate online.

It’s our goal to encourage consistent opportunities for both audience and creators, through supporting digital infrastructure, helping to improve digital literacy and access, and strengthening the global reach for homegrown content makers.

1225389838
Business

Supporting regional and remote business communities through industry partnerships and digital innovation.

We’re committed to helping small businesses beyond Australia’s capital cities realise their digital potential through the development of wholesale products and services designed to meet the needs of a range of varying organisations and industries.

Playing our part to help ensure these businesses have the ability to operate in local, national and global markets is just one way we can work towards supporting regional and remote business communities throughout Australia.

Additionally, we will continue to endeavour to provide businesses in these areas with access to critical technology solutions through partnerships with regionally focused information and communication partners. This focus will extend to developing industry partnerships, which promote thought leadership, product development and programs to support and grow regional business.

509990426
Education

Supporting the digitised future of online learning in the classroom and at home.

The gap between the learning opportunities and outcomes for those living in regional and remote areas compared to those in metropolitan areas is well known. There is however a significant opportunity to overcome many of these barriers through the increasing shift to online learning.

That’s why our goal is to help ensure regional and remote students (and educators) of any age can experience the benefits of online learning through access to the best educational resources in Australia and throughout the world.

1213470247
Health

Helping Australians participate in digital health care practices.

As the gap in health outcomes between those living in Australia’s cities, and the 7 million people living in regional and remote areas continues to expand, we are focused on helping community members overcome the barriers that make it difficult for them to access and participate in digital health solutions.

Our goal is to help continue building digital health literacy through community-focused programs, with an aim to improve health outcomes such as avoidable misdiagnoses and the associated health costs for those in regional and remote Australia.

We aim to achieve this through the co-creation of digital strategies, participation in key forums and events, and partnering with the local tech industry to help develop innovative solutions to a range of health challenges.

512109278
Indigenous

Helping to lift the digital capability and independence of Australia’s First Peoples.

We believe all Australians should have access to fast broadband and the opportunity to reap the social and economic benefits that come with being connected.

We’re not only focused on connecting First Peoples that may have had limited internet access in the past, we’re committed to helping improve the digital literacy of those using the internet by partnering with community advocates to further develop the digital capabilities of Australia’s First Peoples.

By engaging with key levels of government, peak bodies and private organisations to develop initiatives that will help us achieve our goals – we hope to ensure every Australian has the opportunity to make the most of being connected to the digital world.

1225016964
Tourism

Helping tourism operators in regional and remote Australia optimise their exposure and reach.

While this period has proven to be particularly challenging for our local tourism industry, we are committed to supporting regional and remote tourism operators, as well as all Australians who love to travel.

By improving digital participation and literacy, and increasing the visibility and accessibility of local tourism opportunities, we aim to drive competitiveness and stimulate the regional economy by supporting tourism operators to showcase what regional and remote Australia has to offer.

This will allow us to help meet the growing tourism demand of Australians, as well as travellers from around the globe.

458527399

Gauge and improve your online skills

Having the ability to communicate online with friends and family, operate a device or securely store your data has never felt more important. That’s why we’ve developed our nbn™ Digital Capability Tool. It’s designed to help measure your digital know-how, and take your online skills to the next level.


Stay up-to-date

Discover more of the ways nbn™ Local is helping communities in regional and remote Australia.
Blog
Sweet 16: projects enhancing regional connectivity
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Connecting Australia’s agricultural landscape
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2021 Innovate with nbn™ Grants Program now open
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Keeping businesses connected in times of disaster
Blog
Connecting creativity with people across the nation
Blog
Supporting a transition from songlines to cyberlines

Participate in nbn's Alternative Voice Services trial

Delivering up to 260 trial services via participating phone and internet providers, nbn’s trial will focus on testing voice services over the nbn™ Fixed Wireless and nbn™ Satellite networks, as well as over a new low band Fixed Wireless solution. This will be free for triallists and will operate as an additional service to the existing phone and internet services at their premises. Eligibility is subject to determination by nbn


nbn and the community


For information about your nbn™ connection


More information and assistance

We consistently work with phone and internet providers to help ensure the ‘check your address’ system is correct and up-to-date. If your address doesn’t appear when you ‘check your address’ on the nbn™ website, or if you have a property with more than one residence located on the land, and you would like to request an additional connection, you will need to contact your phone and internet provider. Your phone and internet provider can contact us and assist in making these changes.

To get started, we suggest providing the following information with your request:

  1. Coordinates of the property you wish to connect.
  2. Photos of the property you wish to connect.
  3. Proof the property is occupied.

A key part of our website experience is letting people know when they can expect to be connected to the nbn™ network through the ‘check your address’ tool. This function includes a map showing coverage of the nbn™ network. In some cases, the map will identify a property as having some nbn™ Fixed Wireless coverage, yet they’re not able to order an nbn™ Fixed Wireless connection from a phone and internet provider. Alternatively, the map doesn’t show an area has coverage, yet your neighbour may be connected, or your may be able to see an nbn™ Fixed Wireless tower close to your property.

In cases like these, nbn can conduct an additional analysis to confirm the availability of access to the nbn™ Fixed Wireless service at your actual premises.

If you believe you would benefit from this service, and you would like an additional check completed, feel free to contact nbn.

Call: 1800 687 626

Please note, GPS coordinates of the property you are seeking to connect will be required before a check can be completed.

If your nbn™ Fixed Wireless outdoor antenna can’t be installed on the roof, wall or gutter, it may need some other mounting arrangement (i.e., a pole). Your nbn™ technician can advise you on what will be needed on the day of installation.

At present, premises connected to the nbn™ network via Fixed Wireless or Sky Muster™ satellite technologies won't be disconnected from their existing phone and internet services. When ordering an nbn™ powered plan in Sky Muster™ or Fixed Wireless areas, have a discussion with your phone and internet provider about your existing landline. Consider keeping the service active if you rely on the landline in emergency situations.

If you do decide to keep your existing service active, help avoid bill shock by talking to your provider about reducing your existing service to voice only.

Equipment connected over the nbn™ network will not work during a power blackout. Below you’ll find more information about what happens in a power blackout. 

nbn™ Fixed Wireless

Landline phone and internet services won’t work if there is a power outage at the nbn™ Fixed Wireless Tower, backbone network or within your premises. Restoring power to your premises with an alternative power option will have no effect if the nbn™ Fixed Wireless Tower is also experiencing power loss. You should consider keeping a charged mobile phone in case there is a power outage of any sort.

When ordering a service over the nbn™ network in a Fixed Wireless area, have a discussion with your current provider about your existing landline services. If you have an existing copper phone line it is important to consider keeping it in service for emergency communications, especially if you don’t have good mobile phone coverage at your home or business.

Sky Muster™ (Satellite)

If there is a power outage at your premises, restoring power with an alternative power option will usually enable you to reconnect to the Sky Muster™ service. However, if one of the Sky Muster™ satellite ground stations is also experiencing power loss, there may be further delays in reconnecting your service.

When ordering a service over the nbn™ network in a Sky Muster™ area, speak to your provider about your existing landline services. If you have an existing copper phone line it is important to consider keeping it in service for emergency communications, especially if you don’t have good mobile phone coverage at your home or business.

Make the most of your internet connection with these tips for your in-home set-up.
At nbn, we have a Co-Development Program that was established to identify alignment between our planned construction and third-party construction projects. This process allows both nbn and the third-parties to actively engage with each other for the purpose of early identification, and to leverage viable common build activities to help save on cost and minimise disruption for communities.

Your VPN is a private network that accesses the internet over a secure connection. Using a VPN can cause limitations on your device when using the internet and can cause your connection to slow down. This experience may be prominent over nbn™ Sky Muster™ satellite services due to latency (delayed transmission) which is inherent to satellite technology due to the distance that data needs to travel to the Satellite and back (a 72,000km round trip in the case of nbn™ Sky Muster satellites).

Note that internet traffic via VPN is metered^ on plans via the nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus satellite services 

You may consider these options to help optimise your connectivity via a VPN:

  • Firstly, check and compare your service’s speed with and without a VPN over the nbn™ network. *If you notice a poor result without being connected to the VPN, contact your phone and internet provider for assistance. 
  • Use a VPN only when required. Note that websites beginning with https:// indicate secure browsing. Common email platforms  such as Microsoft Outlook and Gmail use Secure Transfer Protocol (SMTP) and cloud-based services (like Office 365 applications and Google Suite applications (Google Docs, sheets, Drive etc) are inherently secure).
  • Avoid using a VPN for video conferencing where possible. Platforms like MS Teams and Google Meet are typically secure.
  • Connect to your nbn™ connection box with an ethernet cable rather than via Wi-Fi when using VPN.
*An end customer’s experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to their premises, whether they are using the internet during the busy period, and some factors outside of nbn’s control (like their equipment quality, software, chosen broadband plan, signal reception, or how their provider designs its network). Speeds may also be impacted by the number of concurrent users on the nbn™ Fixed Wireless network, including during busy periods. Satellite end customers may also experience latency.
^Exclusions and fair use conditions apply. If you’re accessing your connection via a Virtual Private Network (VPN) all activities will be metered, even those specified above as 'unmetered activities’. For more information on which internet activities are unmetered and exclusions speak to your internet service provider. For details on fair use conditions, contact your internet service provider.