Preparing to connect to the nbn™ broadband access network

To help you prepare for the switch, here is a guide on what you need to consider.

Outbuildings and granny flats

For outbuildings or granny flats that share the same address as the primary residence on a block of land, you may need to extend your existing nbn™ broadband access network service from the primary residence.

New properties or properties under construction

Being nbn™ ready means your property developer has applied to have your new premises connected to the nbn™ access network. This means that as soon as you move in, you can connect to the nbn™ broadband access network through your preferred phone or internet provider and enjoy fast broadband speeds.

If your new home is currently being built you should check if the property developer has applied for the nbn™ broadband access network.

For new developments, the permanent cabling required to complete the connection to the nbn™ broadband access network will need to be organised by the property owner and their registered cabler. Speak to a registered cabler or your preferred phone or internet provider about the specific requirements for your home.

Renting or leasing

Check your address and find out if the nbn™ broadband access network is available in your area. If it is, you may be required to contact your landlord or property manager before proceeding.

In the case where a landlord firmly objects we suggest contacting your local tenant advice service or union as the laws may differ between states and regions.

Device compatibility

The rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with such as Medical alarms, autodiallers or emergency call buttons.

Make sure you register your devices with nbn. Registering helps nbn identify premises where support may be needed to help minimise a break in service.

Installation and equipment

Depending on the location, nbn uses a mix of technologies to connect to the nbn™ broadband access network. The installation process differs by technology, so check your address to find out if the nbn™ broadband access network is available in your area and what type of technology/equipment is required to connect your premises.

Premises that require trenching

There are some cases where a property owner may be required to organise digging a trench to prepare for a connection to the nbn™ broadband access network. If you are unsure of the trenching requirements for your premises, please contact your phone or internet provider.
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*nbn is a provider of wholesale speeds to phone and internet providers. Your experience, including the speeds actually achieved over the nbn™ broadband access network, is determined by your provider and the nbn™ powered plan you choose, the technology over which services are delivered to your premises, and some factors outside our control (like your equipment quality and software). nbn™ wholesale speed tiers available to your provider vary depending on the access technology in your area.