All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn™ Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn™ access network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises.
HFC connections require an nbn™ access network device to be installed at the point where the line enters your home. This device requires power to operate, and can be installed by an approved nbn™ installer or service provider.
To get the best experience, check your address and contact your preferred phone and internet provider about an nbn™powered plan.
Consider the number of users and types of applications within your household or business. If you have many users and many devices and you do things like stream video on a regular basis, you should discuss higher speed options with your provider. They can recommend the plan the best nbn™ powered plan for you.
For more information on choosing the installation location for your nbn™ Equipment, and other advice like migrating business services, download the HFC connect kit below.
HFC services can deliver a range of wholesale speeds.
Your actual speeds will be affected by many factors, including the existing cabling to and throughout your premises, how your provider configures their network and manages traffic (particularly during peak periods when more people are online), equipment quality, software, signal quality, the plan you choose, the performance of your modem, Wi-Fi, and other devices in your premises.
Read more about understanding speed and how it affects you.
HFC installation requests may require in-home cabling and include multiple devices to be installed inside and outside of your premises. The nbn™ equipment to be installed may include an nbn™ utility box (outside), a coaxial wall outlet (inside), and an nbn™ connection box (inside). Your phone or internet provider will supply a gateway (router/modem) and the Ethernet cable to connect your devices as required.
Before your installation appointment, you will need to think about where you want the nbn™ connection box and Power Supply unit to be installed inside (or outside) your house.
Pick the best location using this checklist:
Whilst the nbn technician will try to accommodate your choice of location, some environmental factors such as complex walls, distance to power sources and proximity and accessibility to the exterior utility box may prevent installation in this location. Try to choose an alternative location if your preferred location is not viable and discuss the options with your allocated installer.