nbn observes the caretaker conventions related to the upcoming Federal Election. During the Caretaker Period, nbn will apply these conventions while continuing the business-as-usual operations of the company.
Picking a solution based on your needs
Many businesses need unique data and communication solutions - something that is tailor made to ensure your organisation runs smoothly.
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For consultants, partnerships and businesses with simple needs, you may want to consider plans that are based on a combination of the ‘best-effort’ wholesale Traffic Class 4 product with an enhanced Service Level Agreement between nbn and your provider that manages response times for any issues within nbn’s control. Meanwhile for landline voice, you’ll likely need a plan based on the wholesale Traffic Class 1 product.*
A plan based on the wholesale Traffic Class 2 product is designed to give your phone and internet provider a committed information rate for upload and download wholesale speeds.* For fixed-line telephony, we recommend you look at a plan based on the dedicated wholesale Traffic Class 1 voice product, while enhanced Service Levels between nbn and your provider will also help maximise your customer experience.
With many manual processes being replaced with online alternatives – including the way you manage supply chains and customer relationships – you’ll likely need a plan based on the wholesale Traffic Class 2 product, as well as enhanced Service Levels between nbn and your provider to help manage the risk of downtime for mission-critical services.*
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*Your experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network). Speeds may be impacted by the number of concurrent users on nbn’s Fixed Wireless network, including during busy periods. Satellite users may experience latency.