Multilingual support
Translation or interpretation
If you require translated information, please call translation and interpretation (TIS National) on 131 450 and ask to be transferred to the nbn™ contact centre on 1800 687 626.
Address status
The nbn™ broadband access network is not currently available in your building.
We have made several attempts to initiate the process of establishing an nbn™ access network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
As a result, there are a number of implications to be aware of:
- Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.#
- Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
- Existing Fixed Line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the nbn™ Fixed Line network unless the nbn™ supplied equipment is installed at the property.
- Future requests for an nbn™ access network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
If your phone and internet services are already provided via another fibre network, they should continue to operate unless your provider advises otherwise. Please visit www.nbn.com.au/switchoff for more information.
Please do not hesitate to contact us should you decide to request an installation in the future.
| May-19 |
Note: Current Optus Cable customers may be given an earlier disconnection date. nbn recommends that you contact Optus for more details.
#Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^For a list of services not replaced by the nbn™ access network please visit www.nbn.com.au/switchoff or contact us.
Next steps
Register for alerts
We will let you know when your premises is ready to connect to the nbn™ access network.
nbn is committed to completing the rollout in 2020
We expect to have more information about the availability and technology in your area soon.
Please check back periodically for updates on when your premises will be ready to connect.
Next steps
Construction of the nbn™ broadband access network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn™ broadband access network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us at newdevelopments@nbnco.com.au.
Construction stage
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Next steps
Construction of the nbn™ broadband access network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn™ broadband access network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us at newdevelopments@nbnco.com.au.
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Address status
Planned to be available from
Note: Some premises may require more work before they are ready to connect.
Next steps
Register for alerts
We will let you know when your premises is ready to connect to the nbn™ access network.
Learn more
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Building (FTTB)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
We're continuing to deploy the nbn™ FTTC network in your area. Please check back periodically for updates on when your premises will be ready to connect.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access network.
Planned technology
nbn™ Fixed Wireless*
Technology used in your connection
nbn™ Sky Muster™ has been used in your connection to the broadband access network.
Planned technology
nbn™ Sky Muster™
Construction stage
Next steps
Optimise your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Optimise your experience at home
Make the most of your internet connection with these set-up tips for your home.
Learn more
Phone and internet providers
Your choice of provider can have a big influence on your internet experience. Make sure you choose an nbn™ powered plan that suits your needs.
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Building (FTTB)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
We're continuing to deploy the nbn™ FTTC network in your area. Please check back periodically for updates on when your premises will be ready to connect.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access network.
Planned technology
nbn™ Fixed Wireless*
Technology used in your connection
nbn™ Sky Muster™ has been used in your connection to the broadband access network.
Planned technology
nbn™ Sky Muster™
Disconnection information
Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.
Note: Current Optus Cable customers may be given an earlier disconnection date. nbn recommends that you contact Optus for more details.
Next steps
Activate your connection
The next step is to contact a phone or internet provider and order an nbn™ powered plan.
Learn more
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Building (FTTB)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
We're continuing to deploy the nbn™ FTTC network in your area. Please check back periodically for updates on when your premises will be ready to connect.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access network.
Planned technology
nbn™ Fixed Wireless*
Technology used in your connection
nbn™ Sky Muster™ has been used in your connection to the broadband access network.
Planned technology
nbn™ Sky Muster™
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home.
Disconnection information
Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.
Note: Current Optus Cable customers may be given an earlier disconnection date. nbn recommends that you contact Optus for more details.
Next steps
You're ready to connect
The next step is to contact a phone or internet provider and order an nbn™ powered plan.
Learn more
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Building (FTTB)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
We're continuing to deploy the nbn™ FTTC network in your area. Please check back periodically for updates on when your premises will be ready to connect.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access network.
Planned technology
nbn™ Fixed Wireless*
Technology used in your connection
nbn™ Sky Muster™ has been used in your connection to the broadband access network.
Planned technology
nbn™ Sky Muster™
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home.
Disconnection information
Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.
Note: Current Optus Cable customers may be given an earlier disconnection date. nbn recommends that you contact Optus for more details.
Address status
Next steps
Register for alerts
We will let you know when your premises is ready to connect to the nbn™ access network.
Learn more
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Building (FTTB)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
We're continuing to deploy the nbn™ FTTC network in your area. Please check back periodically for updates on when your premises will be ready to connect.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Good news! nbn has expanded its fibre network further into your area.
This means upgrading to an nbn™ fibre technology at your location may be more efficient. If you need high-speed business grade services to support your broadband and phone requirements, please speak to a service provider or business nbn™ ICT adviser.
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access network.
Planned technology
nbn™ Fixed Wireless*
Technology used in your connection
nbn™ Sky Muster™ has been used in your connection to the broadband access network.
Planned technology
nbn™ Sky Muster™
Address status
More work required
There’s still work to do before your premises is ready to connect. This work may take approximately 6 to 12 months.*
Please check back periodically for updates on when your premises will be ready to connect.